Supervisor - Service at Michigan CAT

Objective

This position will direct and supervise the CCE shop. This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.  

Responsibilities

Primary Responsibilities:  

• Direct and manage the day-to-day shop operations of a shop, which includes monitoring all work during the process and overseeing all work order functions

• Ensure the shop produces high quality, efficient repairs and customer service
• Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses 
• Supervise, coach, train, discipline, and lead the shop’s staff
• Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed

• Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
• Ensures all facilities and equipment are is in excellent, safe operating condition

• Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar

Occasional/Other Responsibilities:  

• Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees
• Recruit to fill any new or open positions for the shop
• Develop new opportunities for increased revenue and expanded customer base

Qualifications

Required:  

• High School Diploma or GED
• Minimum of 3 years of experience with diesel technology
• Minimum of 2 years of experience in customer service or a related field

Preferred  

• Associates or Bachelor’s Degree Preferred in related technical field
• 5 years or more of experience with Caterpillar technology
• 3 years or more of experience in supervising staff in customer service field

Compensation: 70,000 Plus!

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.