SUPERVISOR - TABLE GAMES - Hard Rock International (USA), Inc.

Under the direction of the Pit Manager, the Supervisor - Table Games is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

ESSENTIAL FUNCTIONS: 

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) 

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. 
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.  
• Responsibilities include training team members, planning, assigning, and directing work.  
• Appraising performance, rewards, and disciplining team members.  

• Addressing complaints and resolving problems.  
• Rating and tracking guests play.  
• Assist guests in obtaining a marker. 
• Making sure buy-ins are correct. Insures adherence to all IGC gaming regulations and statues. 

NON-ESSENTIAL JOB FUNCTIONS 

• Attend seminars when needed.  

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: 

(Related education and experience may be interchangeable on a year for year basis) 

High Scholl Diploma required. Three years table games experience required.  Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.  

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): 

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.  
• Must successfully pass background check. 
• Must successfully pass drug screening. 
• Must be twenty-one (21) years of age. 

• Prior experience in the Gaming industry strongly preferred. 
• Must be able to work holidays and weekends, as well as flexible shifts. 

KNOWLEDGE OF: 

• Pertinent federal, state, and local laws, codes, and regulations. 
• Hard Rock operations. 
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques. 

ABILITY TO: 

• Calculate figures and create and manipulate spreadsheets to produce reports. 
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Solve practical problems and deal with a variety of situations. 
• Be flexible to work varying shifts and time schedules as needed.