Supervisor, TCHP Practice - Internal Med Peds - Coldspring - The Christ Hospital Health Network

Job Description

A non-exempt position that oversees and coordinates front and back office staff and functions in a physician practice that could require travel to multiple offices.

Responsibilities

Management of Daily Operations:

• Demonstrate proficiency in front and back office processes
• Development and implement downtime procedures
• Manage conflicts in the office - timely addressing and documentation of performance and behavior concerns.
• Assist with effective hiring, orientation and training of personnel to include the management and mentorship of staff. Assist with staffing ratio and manage turnover. Fill in for staff who are out or cover openings in office.
• Assist in Payroll approvals.
• Conduct on going performance management activities, including training, coaching and development. Conduct meaningful annual and initial work period performance evaluations in conjunction with assigned Practice Manager and/or Regional Manager supervision.
• Coordinates office staff schedules, assigns tasks, trains new hires, assists in interview process as well as performance evaluations.

Business Operations:

• Communicate and enforce written policies and procedures applicable to the practice and staff.
• Maintain all areas of compliance to ensure standards are met (OSHA, CLIA, HIPAA and medication management samples).

Financial:

• Work with Practice Manager and/or Regional Manager to prepare, monitor and evaluate annual operating budget.
• Support PM and/or RM in communicating goals and objectives, financial performance, and other defined performance objectives with physicians and associates.
• Support and advocate office based components of the Revenue Cycle while working collaboratively with the Central Billing Office to manage billing and collection activities: timely management of submission and open encounters, collection of co-payments and patient balance. Demonstrate general understanding of insurance reimbursement policies, and proficient knowledge of coding policies.
• Oversees ordering of supplies and managing inventory.

Quality Management and Patient Experience:

Help support the practice in participation of organizational, regional and governmental quality programs, such as: MIPS, HEDIS, CPC+ (primary care), PCMH (primary care), Diabetes Recognition Program, Public Reporting of Quality Data

Patient Experience

• Promote The Christ Hospital standard of patient experience.
• Manage and support the organizational Press Ganey, CGCAPS scores and/or other patient experience measures in conjunction with PM and RM support and leadership.

Assists with training and support of EPIC usage in the office. Identifies training needs for staff and physicians. Assists with enhancements, upgrades and all policies and workflows supported by the organization.

. Leadership Skills:

• Identify, design, participate and engage staff in opportunities to improve practice efficiency.
• Building of effective relationships with other staff, managers and department leaders.
• Demonstrates appropriate leadership qualities and promotes The Christ Hospital initiatives.

• Embrace change and promotes it positively with staff and providers.
• Time management.
• Delegate as needed to work efficiently.

Facilitate meaningful monthly staff meetings and producing electronic minutes.

All other duties as assigned.

Qualifications

KNOWLEDGE AND SKILLS:

Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.

EDUCATION: High School Diploma or equivalent.

YEARS OF EXPERIENCE: 3-5 years Medical Office experience required in either a clerical or clinical role. 1-2 years lead or supervisory experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.

2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.

3. Knowledge of health insurance coverage, requirements.

4. Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math)

5. Analytical skills required to make decisions based on the facility and clinical situation at hand.

6. Knowledge of and compliance with HIPAA privacy requirements.

LICENSES & CERTIFICATIONS: None