Supervisor - Chick-fil-A
Waterloo, IA 50702
About the Job
Chick-fil-A - Supervisor
Are you passionate about creating a positive work environment and leading by example?
A Supervisor at Chick-fil-A plays a crucial role in maintaining operational excellence, coaching team members, and developing systems to grow the restaurant. As a Supervisor, you will have the opportunity to positively influence others, work in a fun environment, and receive intentional growth and development support. Join us to enjoy flexible scheduling, and a range of benefits including free tuition college, retirement matching, and paid training.
Position Type:
- Full-time
Our Benefits Include:
- Free-tuition college
- A fun work environment where you can positively influence others
- Flexible scheduling and closed on Sundays
- Learning firsthand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Best-in-Class pay
- Retirement matching
- Free spiritual counseling
- Corporate restaurant opening training opportunities
- Paid training
Expectations and Responsibilities
- Overall, the Supervisor provides a remarkable experience for each guest
- Pursues results by establishing goals and keeping score
- Provides support to all levels of leadership
- Swiftly resolve guest issues with composure and solve problems
- Goes above and beyond to exceed every guest, direct report, peer, and upper management's expectations
- Communicates to the rest of the team with honor, dignity, and respect in person and virtually
- Develop high-level Team Members, using Core values and vision
- Trains and mentors Team Leaders, betting on leadership by delegating tasks
- Listens and understands communication from other team members or supervisors
- Offer new solutions to problems and generate new ideas to be implemented by their Directors
- Participates in creating an engaging environment, improving culture
- Displays humility by being willing to serve and work where needed without complaining
- Celebrate and support the team consistently
- Shows a positive attitude throughout their shifts
- Shows a willingness to improve by following coaching from their supervisors
- Builds a community of trust and responsibility
- Takes responsibility for their actions, owns up to mistakes, and improves their behavior
- Stewards resources wisely and holds others to the same standard
- Pursues mastery of all systems in a specific role
- Maintain personal knowledge by completing in-house training and staying up-to-date on any changes
- Adhere to Chick-fil-A rules and dress code at all times
- Other duties as assigned
Qualifications and Requirements:
- Consistent and reliable
- Joyful attitude
- Loves serving and helping others
- Customer service oriented
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 25 lbs. regularly
- Attain their ServSafe certification within four months of being hired
- Have the ability to stand working on the floor for approximately 32 hours every week
- Be able to memorize the store's vision/mission statement and core values, holding the team to those standards
Location: Chick-fil-A Waterloo
At Chick-fil-A, we are dedicated to serving great food and fostering a positive environment. As a brand that values kindness, respect, and a spirit of care, we strive to make a meaningful impact in our communities and provide a welcoming experience for both our guests and Team Members.