Supplier Enablement Analyst - ARS-Rescue Rooter

We are seeking a detail-oriented and proactive Supplier Enablement Analyst to support the Coupa platform. The Supplier Enablement Analyst will play a critical role in onboarding and managing suppliers within the Coupa ecosystem, ensuring smooth integration of suppliers into the company’s Procure-to-Pay (P2P) process. The role involves collaborating with internal teams and suppliers to facilitate enablement, resolve issues, and optimize the supplier experience on the Coupa platform.

Supplier Onboarding & Enablement:

• Lead supplier adoption and onboarding efforts for the Coupa platform, including communication and coordination with suppliers to complete enablement steps.
• Guide suppliers through the registration, setup, and enablement processes, ensuring adherence to company policies and P2P workflows.
• Verify supplier data and documentation for completeness, accuracy, and compliance with internal standards.

Supplier Training & Support:

• Provide training and support to suppliers and ARS branch staff on the use of Coupa for submitting invoices, handling purchase orders, and managing catalog content.
• Develop and maintain training materials, user guides, and FAQs to assist suppliers in navigating Coupa.
• Help Desk Support - Act as the primary point of contact for supplier-related issues and inquiries, troubleshooting technical or process-related problems.

Supplier Relationship Management:

• Build and maintain strong relationships with suppliers to ensure a smooth integration and ongoing use of Coupa.
• Collaborate with procurement teams to understand supplier needs and develop solutions that enhance the supplier experience.
• Communicate updates, system changes, and new requirements to suppliers as needed.

Data Management & Compliance:

• Ensure the accuracy and consistency of supplier information within Coupa, including contact details, payment terms, and tax information.
• Monitor supplier compliance with the company's procurement policies and P2P processes.
• Work with internal teams to resolve discrepancies, pricing issues, or any supplier-related escalations.

System & Process Optimization:

• Support the continuous improvement of supplier enablement processes, recommending enhancements to improve efficiency and user experience.
• Assist in the configuration of supplier-related features and functions in Coupa, such as catalogs and supplier portals.
• Track and report on supplier enablement metrics, identifying areas for improvement including root cause analysis.

Collaboration & Cross-Functional Support:

• Work closely with procurement, accounts payable, IT, and other internal teams to ensure supplier enablement efforts align with overall business objectives.
• Coordinate with Coupa technical support and internal stakeholders for system updates, integrations, and any system-related issues affecting suppliers.

• Bachelor’s degree in Business, Supply Chain, Information Systems, or a related field.
• 2+ years of experience in supplier enablement, procurement, or a related function, preferably within a Coupa P2P environment.
• Familiarity with Procure-to-Pay (P2P) processes and supplier management best practices.
• Strong communication skills, with the ability to manage supplier relationships and provide effective training.
• Excellent problem-solving abilities, with a focus on customer service and process improvement.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, etc.).
• Knowledge of procurement systems, ERPs, and supplier portals.
• Coupa certification or Coupa platform training.
• Experience working in global procurement or supplier management teams.