Supplier Onboarding and Education Specialist - SAP
Palo Alto, CA
About the Job
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
JOB OVERVIEW:
Trading Partner Services supports the onboarding and enablement of trading partners on the SAP Business Network to successfully transact with their customers. This team engages with trading partners through one on one outreach, hosting summit sessions, conduct functional training webinars, and other means of correspondence to ensure tasks related to accepting relationship requests, taking ownership of and setting up accounts and ultimately transacting on SBN with their customers. The Supplier Onboarding and Education Specialist uses a digital and consultative mindset to be an outstanding ambassador to the trading partner throughout the enablement process, sharing best practices, explaining the value of the network and creating a positive first impression of SAP before they join and transact. Supplier Onboarding and Education Specialist will support the team in these activities, when applicable:
DUTIES AND RESPONSIBILITIES:
+ Monitors and assists trading partner questions pre & post registration
+ Documents all trading partner questions and responses accordingly
+ Engages appropriate Support channels to assist trading partners throughout the Enablement Process
+ Tracks trading partner questions for proactive team engagement for process and educational materials improvement for increased support
+ Assists trading partners in understanding key value adds, comprehends the art of selling value, and adjusts language and approach bases on audience
+ Knows SAP Ariba and Supplier Enablement Automation features, understands the value of ecommerce and SAP Ariba, and assists in the supplier education process with customer specific training guides.
+ Proactively escalates issues to manager and project teams
+ May assist in trading partner onboarding, which may include outbound calls or emails to Suppliers
+ May assist in preparing and delivering the pre & post registration education package
+ Leads and supports special projects as assigned
PREFERRED QUALIFICATIONS:
+ Bachelors Degree or equivalent
+ Strong verbal, written communication, and video presentation skills in English Language
+ Fluency in Spanish and/or French a plus
+ Strong knowledge of Microsoft Office Suite
+ Strong interpersonal and team skills
+ Previous experience in customer or project focus and management skills
+ Previous experience in meeting expected deadlines and timelines
+ Previous experience with supporting or selling a technical or service delivery product
+ Previous experience with webinar delivery platforms and/or video production
+ Previous exposure to business operation units such as accounts payable, procurement, finance or collections
+ Experience with EDI and cXML basics, CIF Catalogs
+ Ability to be in-office in-person 3 days a week
KEY ATTRIBUTES:
+ Ability to manage a variety of tasks through excellent time management
+ Highly motivated to learn functional aspects of the SAP Business Network
+ Strong customer service skills
+ Ability to work independently and prioritize workload
+ Strong problem-solving skills
+ Strong attention to detail
+ Strong organizational skills
+ Proven ability to work with and support team members
+ Proven success in ability to work under pressure
+ Proven ability to be responsive and proactive
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 52500 - 89300(USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 409252| Work Area:Customer Service and Support| Expected Travel: 0 - 10%| Career Status: Graduate| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
JOB OVERVIEW:
Trading Partner Services supports the onboarding and enablement of trading partners on the SAP Business Network to successfully transact with their customers. This team engages with trading partners through one on one outreach, hosting summit sessions, conduct functional training webinars, and other means of correspondence to ensure tasks related to accepting relationship requests, taking ownership of and setting up accounts and ultimately transacting on SBN with their customers. The Supplier Onboarding and Education Specialist uses a digital and consultative mindset to be an outstanding ambassador to the trading partner throughout the enablement process, sharing best practices, explaining the value of the network and creating a positive first impression of SAP before they join and transact. Supplier Onboarding and Education Specialist will support the team in these activities, when applicable:
DUTIES AND RESPONSIBILITIES:
+ Monitors and assists trading partner questions pre & post registration
+ Documents all trading partner questions and responses accordingly
+ Engages appropriate Support channels to assist trading partners throughout the Enablement Process
+ Tracks trading partner questions for proactive team engagement for process and educational materials improvement for increased support
+ Assists trading partners in understanding key value adds, comprehends the art of selling value, and adjusts language and approach bases on audience
+ Knows SAP Ariba and Supplier Enablement Automation features, understands the value of ecommerce and SAP Ariba, and assists in the supplier education process with customer specific training guides.
+ Proactively escalates issues to manager and project teams
+ May assist in trading partner onboarding, which may include outbound calls or emails to Suppliers
+ May assist in preparing and delivering the pre & post registration education package
+ Leads and supports special projects as assigned
PREFERRED QUALIFICATIONS:
+ Bachelors Degree or equivalent
+ Strong verbal, written communication, and video presentation skills in English Language
+ Fluency in Spanish and/or French a plus
+ Strong knowledge of Microsoft Office Suite
+ Strong interpersonal and team skills
+ Previous experience in customer or project focus and management skills
+ Previous experience in meeting expected deadlines and timelines
+ Previous experience with supporting or selling a technical or service delivery product
+ Previous experience with webinar delivery platforms and/or video production
+ Previous exposure to business operation units such as accounts payable, procurement, finance or collections
+ Experience with EDI and cXML basics, CIF Catalogs
+ Ability to be in-office in-person 3 days a week
KEY ATTRIBUTES:
+ Ability to manage a variety of tasks through excellent time management
+ Highly motivated to learn functional aspects of the SAP Business Network
+ Strong customer service skills
+ Ability to work independently and prioritize workload
+ Strong problem-solving skills
+ Strong attention to detail
+ Strong organizational skills
+ Proven ability to work with and support team members
+ Proven success in ability to work under pressure
+ Proven ability to be responsive and proactive
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 52500 - 89300(USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 409252| Work Area:Customer Service and Support| Expected Travel: 0 - 10%| Career Status: Graduate| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid
Source : SAP
