Supply Chain Customer Service Representative - Ferguson Enterprises, Inc.
Portland, OR 97217
About the Job
- Collaborate within DC Customer Service (DCCS) Service Now portal to provide accurate and thorough information to the branches
- Answer incoming phone calls to the DCCS phone line and log in Service Now
- Complete the minimum requirement for number of request daily as assigned by management
- Respond to branch requests by providing accurate and detailed information
- Work status tracking requests with vendors and DC’s
- Complete cancellation of orders within Trilogie/Highjump and with vendors as needed
- Update ship to address as requested
- Change ship via as requested
- Re-consigning freight as needed with carriers
- Complete other requests as needed
- Communicate any problems that occur and help identify operational and efficiency gains
- Continue to help educate the field on policies and procedures within Supply Chain
- Perform other duties as assigned by management
- Work overtime as needed
- Represent the company in a professional manner at all times ensuring quality customer service
- Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
- Support corporate programs, goals, and initiatives of the company
- Excellent customer service skills
- Strong verbal and written communication skills
- Ability to work independently and with fellow associates
- Ability to analyze problems and produce working solutions
- Possess a positive attitude
- Have excellent judgment and decision-making ability
- Ability to handle stress in a fast pace, high volume environment
- Be well organized, detailed, accurate, and have time-management skills
- Basic understanding of Microsoft Office, ability to research on the Web, maneuver within our Warehouse Management System (WMS), Trilogie
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
About Ferguson Enterprises, Inc.:
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.