Support Analyst - Burbank, CA - Georgia IT Inc.
Burbank, CA, GA
About the Job
Job Title : Support Analyst (MAC & PC)
Location : Burbank, CA
Position Type : Contract
Interview mode- phone+F2F
Technical Skill Must haves:
- Equal experience of MAC and PC
- Equal experience of Android and IPhone
Additional Requirements:
- The ideal candidate should have multi-platform desktop support experience and should be comfortable doing some network troubleshooting.
- The platforms we're looking for are primarily Mac, PC and mobile (iOS, Android, etc.).
- Familiarity with either UNIX or LINUX is a plus but not required.
- Previous experience with VIP support is preferred and exceptional customer service is a requirement.
- Additionally, the candidate should exhibit a professional presentation which must include excellent written and verbal communication skills.
Description:
- Support Analyst with advanced skillset in desktop support, Messaging, Network and PDA.
- Strong technical and communications skills essential.
- Respond, troubleshoot, and resolve High Profile Executives @ TWDC technical issues/questions.
- Provide exceptional timely customer service and communications to the executive users, as well as across the business segment.
- Assist in the evaluation, support, and testing of hardware / software, providing all Tiers of PC, Mac, and peripheral support to executive staff according to company standards and practices.
- Inform and assist across the business segment to plan and execute strategies for High profile executive level IT support. .
Source : Georgia IT Inc.
