Support Analyst - Diverse Linx

Role : Business Support Analyst
Location: Canton, MA(Onsite)
Duration: Full-time


Job Description

Must Have Technical/Functional Skills


Experience in working on Clinical, EDI, Claims
In deep knowledge in Healthcare Payers system
Experience in working on UM & CM clinical system
Experience in working on all EDI transitions (270, 272, 830 etc..)
Experience in working on complex SQL
Experience in any EDI tools like Edifects
Experience in Production support handling Incident Management & Problem Management
Experience in Trouble shotting and Root cause Analysis
Experience in Application Monitoring and Batch job monitoring
Good experience on Status reporting
Strong analytical & communication skill

Experience Required Experience working in production support (L2 support)

Roles & Responsibilities

Provide L2 application production support. Execute on predefined and routine tasks from business and IT teams, recurring tasks, and manual processes. Additional responsibilities include:
Execution of service requests
Project and enhancement handoff procedures for Production Support
Outage planning & coverage
System, application, and database job cycle monitoring
Supporting releases for applications and data
Participation in IT governance meetings and activities including change management, risk management, release management, disaster recovery, IT on point, etc.
Provide incident management services to restore normal service operations while minimizing impact to business operations. This will include the following services:
Conducting analysis, troubleshooting, and resolving incidents opened for Production Application systems
Status Communication for users and key stakeholders
Final Resolution Messaging for Senior Leadership
Coordination with other teams to troubleshoot and resolve issues
Conducting the Critical Incident Response process and communication
Incident prioritization
Escalation workflows and timelines
Maintaining Service Level Agreements with business partners
Supporting ongoing documentation maintained within Point32Health systems and tools, including creation and periodic review of knowledgebase articles







Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.