Support Analyst Data - Diverse Lynx
Canton, MA
About the Job
Job Description
6 - 8 years of experience
Technical/Functional Skills
" Experience in working in ETL/ Data warehouse.
" Experience in Informatica or DataStage or Teradata
" Experience in writing complex SQL querys
" Experience in scheduling & Monitoring batch job using schedular Tools (Preferred: TIDAL)
" Experience in Production support handling Incident Management & Problem Management
" Experience in Troubleshooting and Root cause Analysis
" Experience in Application Monitoring and Batch job monitoring
" Good experience on Status reporting
" Strong analytical & communication skill
Experience Required
Roles & Responsibilities
" Provide L2 application production support. Execute on predefined and routine tasks from business and IT teams, recurring tasks, and manual processes. Additional responsibilities include:
" Execution of service requests
" Project and enhancement handoff procedures for Production Support
" Outage planning & coverage
" System, application, and database job cycle monitoring
" Supporting releases for applications and data
" Participation in IT governance meetings and activities including change management, risk management, release management, disaster recovery, IT on point, etc.
" Provide incident management services to restore normal service operations while minimizing impact to business operations. This will include the following services:
" Conducting analysis, troubleshooting, and resolving incidents opened for Production Application systems
" Status Communication for users and key stakeholders
" Final Resolution Messaging for Senior Leadership
" Coordination with other teams to troubleshoot and resolve issues
" Conducting the Critical Incident Response process and communication
" Incident prioritization
" Escalation workflows and timelines
" Maintaining Service Level Agreements with business partners
Supporting ongoing documentation maintained within Point32Health systems and tools, including creation and periodic review of knowledgebase articles
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
6 - 8 years of experience
Technical/Functional Skills
" Experience in working in ETL/ Data warehouse.
" Experience in Informatica or DataStage or Teradata
" Experience in writing complex SQL querys
" Experience in scheduling & Monitoring batch job using schedular Tools (Preferred: TIDAL)
" Experience in Production support handling Incident Management & Problem Management
" Experience in Troubleshooting and Root cause Analysis
" Experience in Application Monitoring and Batch job monitoring
" Good experience on Status reporting
" Strong analytical & communication skill
Experience Required
- Experience working in production support (L2 support)
- Experience in Data warehouse, ETL
Roles & Responsibilities
" Provide L2 application production support. Execute on predefined and routine tasks from business and IT teams, recurring tasks, and manual processes. Additional responsibilities include:
" Execution of service requests
" Project and enhancement handoff procedures for Production Support
" Outage planning & coverage
" System, application, and database job cycle monitoring
" Supporting releases for applications and data
" Participation in IT governance meetings and activities including change management, risk management, release management, disaster recovery, IT on point, etc.
" Provide incident management services to restore normal service operations while minimizing impact to business operations. This will include the following services:
" Conducting analysis, troubleshooting, and resolving incidents opened for Production Application systems
" Status Communication for users and key stakeholders
" Final Resolution Messaging for Senior Leadership
" Coordination with other teams to troubleshoot and resolve issues
" Conducting the Critical Incident Response process and communication
" Incident prioritization
" Escalation workflows and timelines
" Maintaining Service Level Agreements with business partners
Supporting ongoing documentation maintained within Point32Health systems and tools, including creation and periodic review of knowledgebase articles
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Lynx
