Support Analyst I, IT Service Desk - R08556-4121 - Masco Corporation
Bolingbrook, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12280107 Invenergy drives
innovation in energy. Powered by decades of entrepreneurial experience
and unparalleled execution, we solve the energy challenges facing our
customers and communities. We provide power generation and storage
solutions at scale around the world to create a cleaner energy future.
We develop. We build. We own. We operate. We are Invenergy.
Job Description
Position Overview:
As a Support Analyst you will provide technical and troubleshooting
assistance to employees across the organization, focusing on operational
technology environments and Invenergy's project sites, as well as
escalate and assist, in complex incidents and projects with other
functional areas in IT. We are looking for an energetic, outgoing,
customer service-oriented Helpdesk specialist to provide technical
support to users both efficiently and responsibly. You will be on
Invenergy's IT front line solving end user technical challenges and
providing support for all assigned technical areas for 1000 employees in
40+ locations around the world. The goal is to make sure that customer
service is maintained to the standards required while providing
technical solutions to business problems.
Please note, for this position we are looking for a candidate to live a
commutable distance to Bolingbrook, IL in the Western Suburbs of
Chicago. This person will be expected to work out of our corporate
headquarters in Chicago, IL for approximately three (3) months until our
new facility is complete. After the new facility is complete, this
position will be in Bolingbrook, IL.
Responsibilities:
- Adhere to the company's values and behaviors.
- Monitor service desk tickets, for yourself and team members, and
lend expertise as needed.
- Provide competent, service-oriented support to end users as primary
point of contact for company helpdesk, both in person and remotely.
- Follow up with customers, provide feedback and see problems through
to resolution.
- Perform Windows, Mac and mobile device software installations.
- Research problems and identify trends.
- Escalate tickets to appropriate group as needed.
- Track, route and redirect issues to the correct resources.
- Perform some system administration tasks.
- Collaborate with organization counterparts and department team
members.
- Plan and participate in appropriate change management and training
activities.
- Produce training documentation and internal training guides.
- Preserve and grow your knowledge of IT procedures, products, and
services.
- Perform other duties as assigned.
Minimum Qualifications:
- 1+ year of related work experience in technology.
- Knowledge of computing and computer systems, hardware, software, and
peripheral equipment.
- Knowledge of computer security systems, procedures, techniques, and
applications.
- Hands on and remote helpdesk experience.
- Experience with Windows PCs AND Android/ iOS mobile devices.
- Eligible to work in the United States without the need for employer
visa sponsorship now or in the future.
Preferred Qualifications:
- Bachelor's degree in an information technology related field.
- Technical certifications.
- Works well both alone and in a team setting.
- Excellent English written and verbal communication skills.
- Excellent customer service skills.
#LI-Onsite
Benefits
Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.
Invenergy LLC is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to, among other
things, race, color, religion, sex, sexual orientation, gender identity,
national origin, age, status as a protected veteran, or di ability.
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12280107 Invenergy drives
innovation in energy. Powered by decades of entrepreneurial experience
and unparalleled execution, we solve the energy challenges facing our
customers and communities. We provide power generation and storage
solutions at scale around the world to create a cleaner energy future.
We develop. We build. We own. We operate. We are Invenergy.
Job Description
Position Overview:
As a Support Analyst you will provide technical and troubleshooting
assistance to employees across the organization, focusing on operational
technology environments and Invenergy's project sites, as well as
escalate and assist, in complex incidents and projects with other
functional areas in IT. We are looking for an energetic, outgoing,
customer service-oriented Helpdesk specialist to provide technical
support to users both efficiently and responsibly. You will be on
Invenergy's IT front line solving end user technical challenges and
providing support for all assigned technical areas for 1000 employees in
40+ locations around the world. The goal is to make sure that customer
service is maintained to the standards required while providing
technical solutions to business problems.
Please note, for this position we are looking for a candidate to live a
commutable distance to Bolingbrook, IL in the Western Suburbs of
Chicago. This person will be expected to work out of our corporate
headquarters in Chicago, IL for approximately three (3) months until our
new facility is complete. After the new facility is complete, this
position will be in Bolingbrook, IL.
Responsibilities:
- Adhere to the company's values and behaviors.
- Monitor service desk tickets, for yourself and team members, and
lend expertise as needed.
- Provide competent, service-oriented support to end users as primary
point of contact for company helpdesk, both in person and remotely.
- Follow up with customers, provide feedback and see problems through
to resolution.
- Perform Windows, Mac and mobile device software installations.
- Research problems and identify trends.
- Escalate tickets to appropriate group as needed.
- Track, route and redirect issues to the correct resources.
- Perform some system administration tasks.
- Collaborate with organization counterparts and department team
members.
- Plan and participate in appropriate change management and training
activities.
- Produce training documentation and internal training guides.
- Preserve and grow your knowledge of IT procedures, products, and
services.
- Perform other duties as assigned.
Minimum Qualifications:
- 1+ year of related work experience in technology.
- Knowledge of computing and computer systems, hardware, software, and
peripheral equipment.
- Knowledge of computer security systems, procedures, techniques, and
applications.
- Hands on and remote helpdesk experience.
- Experience with Windows PCs AND Android/ iOS mobile devices.
- Eligible to work in the United States without the need for employer
visa sponsorship now or in the future.
Preferred Qualifications:
- Bachelor's degree in an information technology related field.
- Technical certifications.
- Works well both alone and in a team setting.
- Excellent English written and verbal communication skills.
- Excellent customer service skills.
#LI-Onsite
Benefits
Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.
Invenergy LLC is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to, among other
things, race, color, religion, sex, sexual orientation, gender identity,
national origin, age, status as a protected veteran, or di ability.
Source : Masco Corporation
