Support Analyst-Louisville, KY - Georgia IT Inc.
Louisville, KY
About the Job
Support Analyst
Location: Louisville, KY
Duration: Full Time
Salary plus Benefits
US Citizens and Green Cards only.
Roles & Responsibilities:
Technical/Functional Skills:
Location: Louisville, KY
Duration: Full Time
Salary plus Benefits
US Citizens and Green Cards only.
Roles & Responsibilities:
- Should be able to handle issues on different salesforce products such as
- Salesforce Health Cloud
- Salesforce Commerce Cloud
- Salesforce Marketing Cloud
- Salesforce Service Cloud
- Vlocity, Heroku, Mulesoft
- Should be able to understand business processes and help business.
- Should be able to triage/troubleshoot issues and work on incidents.
- Should be able to work on improvements and prepare technical documentation.
- Should have excellent communication skills.
- Should be available for on call during non-business hours including weekends.
- Should be able to co-ordinate with Offshore & Nearshore teams.
- Should ensure that SLA's are met for incidents/Problems/Jobs and urgent issues.
Technical/Functional Skills:
- Salesforce health Cloud, Commerce Cloud, Marketing Cloud, Mule soft, Vlocity, Heroku
Source : Georgia IT Inc.
