Support Billing Specialist- Hybrid - ePlus inc.

As a Support Billing Specialist, you will serve as a contributor to produce successful process optimization for the Billing department.

CORPORATE VALUES

Respectful communication and cooperation:  We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation:  Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. 

YOUR IMPACT

The essential functions of this position include:

• Manage Support Billing discrepancy requests timely and accurately
• Demonstrate effective decision-making skills, applying critical thinking to understand short-term and long-term impact 
• Demonstrate ability to proactively address tasks and resolve issues with a sense of urgency by engaging appropriate business partners to drive to timely resolution 
• Complete timely and accurate invoicing and invoicing-related tasks for multiple company divisions to include periodic recurring, miscellaneous, manual invoicing using Microsoft Excel and Word, and retrieval from special programs
• Process and perform data entry of invoicing-related tasks including adjustments and updates, meeting daily/weekly/monthly deadlines
• Cross-train within the Billing department to act as back-up support for team members
• Maintain accurate and updated procedures and support process improvement
• Maintain excellent service to external and internal customers and effectively collaborate with business partners
• Other duties as assigned

QUALIFICATIONS

• 3+ years of experience in Billing
• 3-5 years of experience in a billing or accounting operations/support environment
• Associates degree preferred
• Experience with complex billing applications
• Successful completion of a Principles of Accounting course a plus
• Demonstrated ability to manage multiple tasks and deadlines
• Proficient in MS Excel, Word, and Outlook
• Excellent interpersonal, verbal and written communication skills
• Highly organized with the capability to follow standardized procedures along multiple phase processes
• Detail-oriented, analytical, high initiative to function independently with little supervision yet work effectively on a team and with other business partners
• Aptitude to multi-task effectively and prioritize work in a fast-paced work environment with daily/monthly deadlines
• Analyze and resolve problems, offer creative solutions when needed

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $21.63 and $26.44 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

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