Support Center Associate - Remote (Part-Time) - Tradesmen International, LLC

Job Summary:

The Support Center Associate (SCA) role supports local Tradesmen offices by handling certain administrative functions on their behalf.  The SCA role is integral to the company’s relationships with both clients and craft professionals, as well as internal employees.  You will provide solutions to the offices that you support including handling incoming calls, portions of the payroll and invoicing process, client profile management, general customer service, and other initiatives.  In addition, you would be part of a team that embraces game-changing challenges, has fun, and is a part of our winning culture.

**This is a fully remote, part-time role (20-25 hours per week) available to candidates who reside in Eastern Time. Please note, this position is not benefit-eligible.**

Job Requirements: Prior administrative assistant, receptionist and/or call center experience preferred. 

• Employee Support – Develop relationships and assist employees with questions, profile and paperwork updates, and by creating a world-class employee experience.
• Client Support – Ensure positive client experience through high quality service and communication.  Ensure accurate and complete record keeping of the client profile including necessary documentation, paperwork, and certifications.
• Field Office Support – Create a positive client experience for our offices, drive communication through updates, reporting, and check-ins on results.

Key Performance Objectives and Job Requirements:

• Passion for creating exceptional client and employee experiences.
• Meet departmental KPI’s and objectives.
• Strong communication skills; both written and verbal.
• Exceptional work-ethic, personal drive, and passion for fast-paced, variable work environment.
• Good computer skills are necessary, with experience in standard office programs such as Word and Excel.

Total Rewards Benefits include competitive salary with annual incentive opportunity.  Benefits include 401k, vacation and holidays, medical, dental, vision, short term disability and voluntary supplemental life insurance.

About Tradesmen International, LLC

Tradesmen International is recognized across North America as the construction industry's premier source for high-caliber skilled tradespeople. We have more than 150 office locations and are proud to employ a team of over 10,000 office, service, and craft professionals. We are looking for a demonstrated leader who can work collaboratively to support the company’s continued growth. This position is located at the Corporate Headquarters in Macedonia, OH, which is a suburb of Cleveland.

Our company is full of success stories where our people embrace game-changing challenges and are rewarded with excellent advancement opportunities. We have a fun and winning culture.

Tradesmen International is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We offer a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.