Support Center Coordinator - Part Time - Vista Care

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

JOB SUMMARY

The Vista Support Center (VSC) Virtual Support Center Coordinator (VSCC) position holds the responsibility of ensuring the safety and supervision of the individuals served living in any Vista Care supported setting. The VSCC has familiarity with current Vista Care policies and procedures. The VSCC supports the needs of the individuals served by remotely monitoring activity that occurs in each residential location for concerns that may require the dispatch of an onsite or region based staff member, or that requires remote tasks or support that can be provided to the staff or individuals supported. The VSC staff will be responsible for maintaining close attention to detail, refer to member centered plans for guidance on addressing situations, and communicate effectively with staff and individuals to ensure each matter is attended to as they arise. Works closely with staff, law enforcement, emergency responders, and individuals supported.  This position must remain awake, alert and make sound judgments to ensure the safety of VSC supported populations.  

LOCATION

On-site in Sheboygan, WI.

Job Type: Casual positions (part time)
Schedule: 12 hour shifts

RESPONSIBILITIES

• Comply with company policies and procedures, including, but not limited to Introductory Training Period, Attendance, Workplace Safety, Employee Appearance and Hygiene, Abuse/Neglect/Exploitation, Rights and Grievance for Individuals in Services, Equal Employment Opportunity, and Harassment
• Contributing to a harmonious working environment, and maintaining good working relationships with co-workers, management, individuals, outside agencies, and others with whom the Support Coach may come in contact.
• Contacting the on-site staff to the unit, or 911, if the activity captured by the camera or sensor alarm(s) presents an immediate danger that needs a more urgent response;
• Problem solving with supervisor regarding ways to best support the needs of individuals served in each living arrangement by providing support and guidance to program staff as needed and keeping accurate records regarding issues occurring throughout their shift.
• Ensuring the safety, security, comfort and human rights of persons served and responding to summons for assistance from program staff and/or persons served utilizing a variety of required communication tools, implementing home security measures, and using sound judgment to react to unplanned and emergency situations;
• Remotely supporting persons served to increase their independence, maintain grooming/hygiene and to exercise their rights by remotely prompting and teaching skills in various activities of daily living as natural teaching opportunities arise, using informal teaching procedures as well as supporting and deploying staff as needed;
• Keeping work area clean and tidy during and after each shift;
• Performs other duties within the program, as needed, and as assigned.
• Responding to the DSP Hotline phone line, communicating with staff, and contacting the supervisor of a given program if immediate attention is needed.
• Document DSP Hotline phone calls via the on-call log;
• Mandated reporting
  

Requirements

• High school diploma/GED preferred.
• One - two years of prior experience working with people who have Intellectual/Developmental Disabilities, Mental Health, Behavioral Health, Traumatic Brain Injuries, Physical Disabilities, Frail and Elderly or similar preferred;
• Strong computer skills, including but not limited to Google applications such as Gmail, Drive, Docs, and Sheets, and the ability to quickly learn new systems for remote monitoring and documentation; knowledge of computers and excellent troubleshooting skills involving software;
• Must have good interpersonal skills and consistently demonstrate effective decision-making abilities
• Time management and follow-up skills with ability to plan, organize and prioritize a large workload; and handle several tasks simultaneously;
• The ability to stay awake, alert and make sound judgments to ensure the safety of iLink monitored dependent populations;
• Ability to sit at at computer for long periods of time, monitoring rotating TV consoles
• Ability to communicate virtually via video chat or phone line;
• Ability to document conversations and situations effectively in the means provided

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short term & long term disability
• Paid time off
• Floating holidays
• Weekly pay

If you are interested in this position, please apply today! If you have any questions about Vista Care or this Support Center Coordinator position, please reach out at the number or email below:

Diamond Nabounpaeng

Sr. Recruiting/Sr. HR Assistant - Vista Care

M: 920.694.1177

dianabounpaeng@vistacare.org  www.vistacare.org

Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!

#IND101