Support Coordinator - Abacus Service Corporation

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Job Description
JOB INFORMATION
Job Code: Q3900
Job Title: Support Coordinator
FLSA Status: Non-Exempt
Cost Center: Blank
JOB SUMMARY
The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and
follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for
clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending
pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity.
The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team
in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and
referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments;
and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.
JOB QUALIFICATIONS:
Education
Req Pref Degree Field of Study Education Details
X High school or equivalent
Additional Education
Check here if experience may substitute for some of the above education and describe how.

Work Experience
Req Pref Work Experience Experience Level
X 1 year Experience in acute care or ambulatory care setting.
*Entry level accepted.
Knowledge, Skills and Abilities
Req Pref Functional Skills
X Knowledge of medical terminology.
X Must have excellent communication skills, including the ability to speak, read and write English proficiently.
X Must be comfortable with computers.
X In depth knowledge of all insurance types.
X Familiarity with word processing, IDX, Cerner, PBAR and scheduling software.
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Licenses/Certifications
Req Pref Select Licenses/Certifications Enter Additional Licenses/Certifications
X Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire
and maintained by renewal before expiration date. (Required
within LA City only)
JOB ACCOUNTABILITIES
" Greets patients in a courteous and professional manner.
" Adheres to protect patient confidentiality.
" Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic
information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review,
provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.
" Schedules patient's evaluation in a timely manner while accommodating patient's needs. This includes but no limited to:
laboratories, diagnostic testing and consultations as needed.
" Schedules patient mandatory teaching classes.
" Understands the procedures for scheduling patients, and gives proper patient instructions.
" Notifies patient of upcoming appointments in a timely manner.
" Arranges patient clinic appointments as requested by the physician.
" Communicates all changes with patient and case information to all involved personnel.
" Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).
" Works with various hospital personnel to resolve issues and accommodate patient.
" Preps charts for clinic, selection committee, and tumor board (if applicable).
" Assists in clinic with clerical and scheduling needs.
" Assist in translation as needed (if applicable).
" Provides phone coverage as needed.
" Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
" Ability to work independently and in a team setting to accomplish duties in a timely manner.
" Knowledge of proper chart format.
" Performs other duties as assigned.
Other Requirements
Essential: Emergency Response/Recovery Essential Mandated Reporter
In the event of an emergency, the employee
holding this position is required to "report to
duty in accordance with the university's
Emergency Operations Plan and/or the
employee's department's emergency response
and/or recovery plans. Familiarity with those
plans and regular training to implement those
plans is required. During or immediately
following an emergency, the employee will be
notified to assist in the emergency response
efforts, and mobilize other staff members if
needed.
A mandated reporter who in his or her professional
capacity has knowledge of, or reasonably suspects
a person who is under the age of 18 years, elderly,
or a dependent adult has been the victim of abuse
or neglect must report the suspected incident.
The reporter must contact a designated agency
immediately or as soon as practically possible by
telephone or in writing within 36 hours. By virtue
of the associated job duties, this position qualifies
as a mandated reporter as required by state law
and USC's policy at:
https://policy.usc.edu/mandated-reporters/
Physical Requirements
Physical Requirements N/A Rarely Occasionally Frequently Constantly
Balance X
Bend X
Climb X
Crawl X
Feel: Perceiving attributes of
objects, such as size, shape,
X
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Physical Requirements
Physical Requirements N/A Rarely Occasionally Frequently Constantly
temperature by touching of skin,
particularly that of fingertips.
Fine manipulation and
flexion/extension and pinching:
right, left, or both hands
X
Hear X
Use a keyboard/mouse X
Kneel/Squat X
Machinery: Heavy Machinery, hand
tools, high voltage equipment
X
Power grasping: right, left, or both
hands
X
Reach (above shoulder) X
Reach (below shoulder) X
Repetitive motion X
Simple grasping: right, left, or both
hands
X
Sit X
Communicate effectively (typically
through speaking)
X
Stand X
Travel (including local travel) X
Twist, turn or tilt: neck, waist X
Walk X
Produce written product X
Unassisted
Weight
Carry Light (0 - 24 lbs.)
Lift Light (0 - 24 lbs.)
Pull Light (0 - 24 lbs.)
Push Light (0 - 24 lbs.)
Visual Acuity Requirements

The worker is required to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a
computer terminal; and/or extensive reading. Though these tasks are typically performed via close, visual acuity,
reasonable accommodations would allow an employee with a disability to accomplish the same task without using vision.

The worker is required to perform an activity that typically requires close visual acuity, such as visual inspection involving
small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or
assembly or fabrication parts at distances close to the eyes.
The worker is required to have close visual acuity to operate motor vehicles and/or heavy equipment.

The worker is required to have close visual acuity to determine the accuracy, neatness, and thoroughness of the work
assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures
(i.e., security guard, inspection, etc.)
Environmental Conditions
X Confined Space
Outdoor Exposure
Extreme temperatures
Vibrations
X Potentially hazardous materials/conditions
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Environmental Conditions
X Potential allergens/irritants
Noise Exposure
Access to Protected Health Information
No access to patient protected health information
X Access to general patient information (e.g. census lists, room lists)
X Access to patient clinical information and records (e.g. medical records)
X Access to patient financial information and records (e.g. billing records)
X Access to administrative information and records containing patient information
Treatment (need to access to provide direct clinical care)
Payment (need access to register, charge, bill and/or collect for services rendered to patients)
Operations (need access to perform duties in support of patient care and to maintain/administrate the hospital)
Other
Patient Populations Served
Age Specific Population:
Young Children: 2 to <4 years
Older children: 4 to <14 years
Adolescent: 14 to <18 years
Young Adult: 18 to <40
Middle Adult: 40 to < 65 years
Older adult: 65 to < 75 years
Geriatric: > 75 years
No direct patient contact under normal circumstances
Specialized Population:
Bariatric
Cystic Fibrosis
Transplant
Orthopedic
Surgical patients
Dialysis
Oncology
Other:
No direct patient contact under normal circumstances
Blood-borne Pathogen Exposure
Category I Job usually involves contact with patients or patient specimens. Exposure to blood, body fluids, non-intact
skin or tissue specimens, is possible.
X Category II Job may expose employee occasionally or in emergency situations to blood, body fluids, non-intact skin or
tissue specimens.
Category III Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Employee does not
perform or help in Emergency medical care or first aid as a part of his/her job.
ACKNOWLEDGMENTS
The above statements reflect the essential and non-essential functions as necessary to describe the principle contents of the
job. They are not intended to be a complete statement of all work requirements or duties that may be required of the
position. I understand that I may be asked to perform other duties as assigned. USC reserves the right to add or change duties
at any time.
The University of Southern California is an Equal Opportunity Employer. USC prohibits discrimination on any basis protected
under federal, state, or local law, regulation, or ordinance or university policies. All employment decisions are based on
individual qualifications and business need.
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I acknowledge receipt of this job description and its associated physical requirements. I have read and understand the job
description and job requirements and agree to abide by their contents. I realize that duties may be requested of me that are
not specifically stated herein. I understand that I will be expected to adjust to potential fluctuations in work volume. I
understand that, if I have any questions about the essential functions or expectations of my position, my supervisor and/or HR
partner are available to discuss them with me.
_____________________________ _____________________________ _________________
Print Employee Name Signature Date
_____________________________ _____________________________ _________________
Print Manager Name Signature Date
This job description describes the general nature and level of work required by the position. It is not intended to be an all [1] inclusive list of qualifications, skills,
duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and
Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the
existing at-will employment relationship between the university and the employee occupying the position.