Support Engineer, Global Maintenance Automation Platform (MAP) - Amazon

Description Billions of data are read continuously from sensors and actuators , transformed and presented to the teams that makes Amazon the world's largest Reliability Maintenance Engineering (RME) enterprises. Do you want to how we do it and contribute to make it even better? Join our team! Amazon is looking for a Support Engineer to be part of o global Operational Excellence team. The team deploy, support and maintain software solutions that links our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations. This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world's largest fulfillment networks. Key job responsibilities As a Support Engineer within the Global MAP OE team you will: - review and test software solutions and new functionalities to make sure that they are 100% error free and ready for the production - deploy software solutions to our production facilities, remotely or on-site - be part of the network that will support our customers 24/7 - manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools - maintain products and systems and perform change management activities using existing documentation or with support from peers - identify improvements to existing support processes and contribute to support documentation updates and creation A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! About the team The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform. Basic Qualifications - 2+ years of software development, or 2+ years of technical support experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - High school or equivalent diploma Preferred Qualifications - Experience with AWS, networks and operating systems Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,800/year in our lowest geographic market up to $118,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.