Support Engineer - Beyondsoft Consulting

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our Redmond-based client is looking for a Support engineer for a Hybrid based position at Charlotte, NC LAS COLINAS-1, CHARLOTTE-AP2, Fargo and Seattle - WA. This role requires working 3 days a week Onsite. 

• Work on support tickets to resolve problems.
• Work with any customer who can open a support ticket with the team as this role is primarily transactional in nature. 
• Install SQL Server 2005/2008/2008R2/2012/2014/2016/2017 on new 32-bit and x64-bit Operating System.
• Create DB Maintenance plans, rebuild/reorganize indexes & performing integrity checks.
• Involved in Installing, Configuring, and Maintaining of Cluster in SQL Server 2008R2 and SQL Server 2012 in Active/Passive.
• Audite database configuration and security configurations.
• Actively involved in System Performance by tuning SQL queries and stored procedures by using SQL Profiler, Database Engine Tuning Advisor, Windows performance monitor, DMVs, Resource Governor, Data collection Reports, crystal reports, DBCC and Custom Script, Built-in performance Report and Activity Monitor.
• Create DB Maintenance plans, rebuild/reorganize indexes & performing integrity checks.
  Communicate efficiently both written and verbally with a wide variety of customers.

• Must have 5-10 years of Microsoft SQL Server Database Administration experience in SQL Server 2008R2/2008/2012/2014/2016.
• Must have 5+ years of experience with SQL databases.
• Must have 5+ years of experience with Azure Fundamentals.
• Should have excellent Verbal and written Communication skills.
• The ideal resume would contain experience with incident management and customer handling skills.
• Experience in Migrating from SQL Server 2008 to SQL Server 2012 and from SQL Server 2012 to SQL Server 2014/2016.
• Experience in upgrading SQL server software to new versions and applying service packs and patches.
• Proficient with SQL Management Studio, Enterprise Manager, Query Analyzer, rescheduling jobs with SQL Server.
• No coding is needed but primarily need analytical thinking as a key skill to troubleshoot technical situations.
• Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
• Proficient in implementing different types of Replication Models like Snapshot, Transactional, and Merge.
• Experience in Implementing Always On in SQL Server 2012, 2014, 2016 and 2017.
• Experience in Implementing Database Mirroring in SQL server 2005/2008/2008R2.
• Experience with Database Backup and Restore.
• Should have Customer management and teaming skills, supporting customers on phone and written correspondence regarding technical questions and issues
• Should have Logical and Critical thinking skills
• Should have Deep technical and troubleshooting skills
• Should have Passion for technology and learning
• Must be Highly proficient in database Backup, Restore, Recovery, Linked servers, and Database Maintenance Plans.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $40 - $44/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday). 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.