Support Programmer - Computer Information Concepts

Job Summary:

The Support Programmer is responsible for providing technical assistance, troubleshooting, and code maintenance for existing software applications. This role involves working closely with developers, QA teams, and end-users to resolve issues, implement minor enhancements, and ensure that software applications perform optimally. The Support Programmer plays a critical role in maintaining the stability and reliability of the software while contributing to ongoing improvements.

Salary Range:

Annual Salary Range: $75,000 - $110,000 (Salaries are paid bimonthly) depending on qualifications / experience

Work Environment:

This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.

Key Responsibilities:

Technical Support & Troubleshooting:

• Analyze, debug, and resolve issues in software applications, ensuring minimal disruption to end users.
• Collaborate with other teams, including QA and development, to identify root causes of software issues.
• Provide timely and effective technical support to customers and internal teams.

Code Maintenance & Updates:

• Review and modify existing code to fix bugs, enhance functionality, and improve performance.
• Implement minor feature enhancements as requested by stakeholders or identified during troubleshooting.
• Ensure that all code changes are thoroughly tested and documented.

Collaboration & Communication:

• Work closely with software developers to understand codebases, application architecture, and development processes.
• Communicate effectively with non-technical stakeholders to explain issues, solutions, and timelines.
• Participate in team meetings and contribute to discussions on improving software stability and performance.

Continuous Improvement:

• Stay updated on the latest programming techniques, tools, and industry trends.
• Suggest and implement process improvements to streamline support and maintenance tasks.
• Proactively identify areas in the codebase or applications that could benefit from optimization or refactoring.

Documentation:

• Maintain clear and detailed documentation of all support activities, code changes, and troubleshooting steps.
• Create and update user manuals, troubleshooting guides, and other relevant documentation as needed.

Required Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 1-3 years of experience in software development, support, or a related role.
• 1-3 Years of VB.NET (.NET Forms with Visual Basic programming language) experience
• 1-3 Years MS SQL Server Database experience
• Strong problem-solving and analytical skills, with a focus on debugging and troubleshooting.
• Proficiency in writing and maintaining code in multiple programming languages.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong communication skills, with the ability to explain technical issues to non-technical users.

Bonus Skills and Experience:

• Crystal Reports experience
• SSRS experience
• Tableau experience
• 1-3 Years ASP.NET (Active Server Pages with VB and/or Java programming languages) experience

CIC Team Member Benefits & Compensation:

• Health & Wellness Covered: We've got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.