Support Services Manager - CareStar, Inc.

Support Services Manager

Ready to join a growing company whose work profoundly impacts people’s lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking a Support Services Manager in the Administrative Services Department to plan and coordinate a broad range of administrative support services to help the organization operate efficiently and professionally.

THE POSITION

CareStar is looking for motivated individuals who/to:

• Manage Support Services Department, including, but not limited to, overseeing the workflow to ensure smooth operations within operational and program guidelines.
• Supervise Support Services Supervisors, who will have responsibility for Intake Operations, Single Entry Point (SEP), pre-certification, pre-authorization, Customer Service, scheduling, other office management duties, scanning operations and document destruction.
• Manage projects for the Company ensuring all tasks are completed thoroughly, accurately and on-time. 
• Makes decisions for elevated situations or issues that arise and resolves them accordingly.
• Sets goals and deadlines for the department and holds employees accountable for successful adherence.
• Responsible for ensuring that all KPIs, metric and benchmarks are met per CareStar goals, standards and guidelines. 
• Responsible for writing, updating, maintaining and communicating procedures to the team on an ongoing and consistent manner. 
• Bachelor’s Degree is required. Degree in Psychology, Social Work, Business Administration or Healthcare Administration is preferred.
• Two (2) years related experience is required.
• Ability to communicate, present and influence all levels of an organization, including executive level.
• Ability to coordinate scheduling and task allocation across large groups of employees.
• Demonstrates strong attention-to-detail and project management skills.
• Adheres to the CareStar Rule in the performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

THE LOCATION

This position is open in Hamilton County.

THE COMPANY

CareStar was founded in 1988 in Cincinnati, Ohio with the mission to Improve Communities by Improving Lives. We continue to be an industry leader in the field of Long-Term Care Case Management, Assessment, Population Health Management, and Innovative Software Development Solutions.

WHY YOU SHOULD APPLY

• Remote working opportunities.
• Shared ownership benefit through the CareStar Employee Stock Ownership Plan (ESOP).
• Competitive salary based upon experience, education, and knowledge.
• Comprehensive benefits package with medical, dental, vision, and life-insurance.
• 401(k) with a generous Safe Harbor company matching contribution.
• Paid vacations and 10 holidays per year.

Come be part of a team that values and challenges you! If these responsibilities, qualifications, and benefits catch your interest, apply today at CareStar’s Career page at www.carestar.com/careers.