Support Specialist at A-Line Staffing Solutions

A-Line is now hiring a Support Specialist in Dublin, OH. The Support Specialist would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Support Specialist position, please contact Mia Garrett at

Support Specialist Compensation

• The pay for this position is $22 per hour.
• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

Support Specialist Highlights

• 8-Hour Shifts

Support Specialist Responsibilities

• Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity.
• Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
• The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy's back office to our customers.
• The Solutions Enrollment Specialist role will be responsible for servicing our customers enrolling into the solution within a certain territory.
• The individual who assumes this role must be attentive to detail, adaptable to various industry changes, and have exceptional customer service skills.

Accountabilities

• PSAO onboarding knowledge Deliver excellent customer service Maintain knowledge of PSAO member requirements
• Collaborate with internal and external teams
• Share knowledge and expertise Actively seek feedback and use as an opportunity for process improvement, personal development, etc.
• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Support Specialist Preferred Qualifications

• Bachelors degree or equivalent experience preferred 2-4 years experience
• Managed Care knowledge preferred
• Strong communication skills Excel user knowledge

If you think this Support Specialist position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mia Garrett – Recruiting Assistant