Support Specialist- Fleet Management IT - Enterprise Holdings

Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of a Support Specialist!

Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing business. We provide the resources to enable and develop our more than 140 innovative I.T. professionals in a variety of career paths. 

The IT Team supports a variety of applications that are financial, and employee needs related. The different applications supported by this team include PeopleSoft Financials as well as proprietary applications. The various applications are on platforms including Java/Oracle, Microsoft/SQL Server/.NET, AWS, Oracle BI and Salesforce. Now is an exciting time to be part of this team to support our expansion efforts

This position will be responsible for investigating and diagnosing hardware, software, and communication problems. This position documents resolutions within the knowledge base for all of IT Support to use. The Support Specialist ensures the transfer of knowledge by developing and delivering training to own team and first-level support teams. This position will also be responsible for hardware installs.

This is a hybrid role requiring some in office days at our Lakeside Campus located at 2281 Ball Drive Saint Louis, MO 63146.  

Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.

Company Overview 

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

• Provide in-person and remote customer service ensuring the highest-level of customer service by following professional manor and operating in a helpful and timely manner
• Troubleshoot technology-related problems quickly to determine the appropriate resolution path
• Document incidents within the IT service management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue
• Maintains proper tracking of incident resolution for reference and management reporting
• Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems
• Monitors and modifies the progress of the service request process to provide an easy path for business partners to report issues or to request assistance
• Maintains established service level agreements to meet customer expectations and quality standards
• Escalates issues to next appropriate level of support; provides concise documentation to increase efficiency of next level of support in understanding and prioritizing requests further
• Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up
• Installs desktop hardware including peripherals; also installs and configures desktop and network printers/all-in-ones devices
• Participate in an on-call rotation

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications:

• Must be 18 years of age or older
• Must live in the St. Louis Metropolitan area
• Bachelor's degree preferred
• Must have a general understanding of networking fundamentals and client/server computing
• Must be committed to incorporating security into all decisions and daily job responsibilities
• Must have a technical proficiency in the following areas: 
  • Windows 10
  • LAN architectures and transport protocols (such as TCP/IP)
  • Active Directory
  • Internet Explorer/Edge/Chrome
  • MS Office products
  • Smartphone technology (including Active Sync, InTune, Outlook)
  • Remote connectivity (such as DirectAccess or Citrix)
  • Standard computer hardware and peripherals
  • Network printing
  • DNS
  • DHCP
• Ability to lift 50 pounds multiple times throughout the day
• Ability to participate in an on-call rotation
• Ability to work both in-office (Lakeside Campus) and remote
• Must have the ability to meet all work from home technical requirements
• Must be presently authorized to work in the US without a requirement for work authorization sponsorship by our company for this position now or in the future

Competency Based:

• Analyzing
• Communication
• Executing
• Flexibility
• Working With a Team

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)