Support Staff (Non-Bargaining) - Springfield Public Schools

GENERAL SUMMARY

Assists with all aspects of the day-to-day operation of the Transportation and Custodial Department.

ESSENTIAL DUTIES & RESPONSIBILITIES

The above position is illustrative of the tasks and responsibilities. It is not meant to be all –inclusive of every task or responsibility. The description does not constitute an employment agreement between the Springfield Public Schools and the employee and is subject to change by the Springfield Public Schools as the needs and requirements of the job change.

• Answers telephones and greets walk in public.
• Produces student PVTA passes, maintains ridership lists and distributes passes to high schools.
• Assists with the distribution of school bus monitor and crossing guard paychecks weekly.  Provides additional support to Supervisor of Bus Monitors and Crossing Guards.
• Serves as Transportation and Custodial Department translator.
• Distributes updated school bus routes.
• Performs related duties of a similar nature and level as assigned.

MINIMUM JOB QUALIFICATIONS

Education and Experience

A high school diploma (or GED equivalent) and at least one-year experience in an office setting.

Appropriate education substitutions can be made.

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of various computer programs
• Knowledge of Power School EMS (Event Management System) and Versatrans Routing System
• Ability to determine PVTA transportation eligibility
• Must have the ability to fluently speak and understand Spanish
• Ability to problem solve
• Ability to interact with vendors and process request
• Ability to remain calm and professional in difficult situations
• Ability to handle common inquiries or complaints
• Ability to respond to questions from students, faculty, staff, and visitors
• Ability to use (or learn to use) computer software and systems applicable to the position
• Ability to follow oral and written instructions and procedures
• Ability to collect, organize, and interpret data and prepare accurate records
• Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities

CORE KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in utilizing interpersonal skills to relate and interact with a diverse population
• Skill in detail-oriented planning and able to set priorities, objectives and meet deadlines
• Ability to provide positive and effective customer service
• Ability to adapt to and accommodate new methods and procedures
• Ability to work independently or as a member of a team
• Ability to apply listening skills, work under pressure, address conflict and solve problems
• Ability to read, analyze and interpret standard, policies, procedures and regulations
• Ability to effectively present information using attention to detail and accuracy
• Ability to exercise good judgment
• Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
• Ability to communicate effectively orally and in writing

PHYSICAL REQUIREMENTS

Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects, including the human body.

WORKING ENVIRONMENT

This position requires employee be in an office or similar indoor environment.  Employee may be exposed to individuals who are rude or irate.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The list is not all-inclusive and may be supplemented as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Springfield Public School District (MA) is an Equal Opportunity Employer.

The Springfield Public Schools is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religious creed, national origin, sex, gender identity, sexual orientation, genetic information, ancestry, age, handicap, or military service, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.  

Reach out to Carmen Molina-Figueroa, the Human Resources Analyst, at 413-787-7100 ext. 55394, the email address is molina-figueroac@springfieldpublicschools.com. She will be happy to answer any questions that you have.  

NONDISCRIMINATION STATEMENT

The Springfield Public Schools does not discriminate in employment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, genetic information, ancestry, age, disability or military service or marital status. The Springfield Public Schools does not discriminate in admission to, access or treatment in its programs and activities on the basis of race, color, sex, gender identity, religion, national origin, or sexual orientation, disability or homelessness.

NOTICE OF SEX NONDISCRIMINATION

Springfield Public Schools does not discriminate on the basis of sex and prohibits sex discrimination, including sex-based harassment, in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.

Inquiries about Title IX may be referred to the Springfield Public Schools’ Title IX Coordinator, titleix@springfieldpublicschools.com, the U.S. Department of Education’s Office for Civil Rights at https://ocrcas.ed.gov/contact-ocr, or both.

The Springfield Public Schools Title IX Coordinator is Katie O’Sullivan, Senior Administrator of Human Resources, 1550 Main Street, Springfield, MA 01103, 413-787-7100 ext. 55428, titleix@springfieldpublicschools.com.

Springfield Public School’s sex nondiscrimination policy and grievance procedures can be located on the Springfield Public Schools website, www.springfieldpublicschools.com/non-discrimination

To report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please refer to titleix@springfieldpublicschools.com