The Supportive Services Coordinator will work collaboratively with Sequoia Crossing program staff, Salem Housing Authority and numerous community partners to provide the necessary supports and advocacy to encourage positive tenancy for residents using a client centered, trauma informed approach. The Supportive Services Coordinator will also be responsible for establishing and maintaining positive and professional working relationships with local social service networks. The Supportive Service Coordinator will support onsite Program Manager and Case Managers in duties that include but not limited to; administrative tasks, face to face client interactions, assisting in resource navigation, peer support and general case management tasks.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Two years of social services experience which includes case management and program coordination and/or training.
• Preference given to Community Health Workers and/or Certified Peer Recovery Mentors.
• Equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated proficiencies with Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Must possess excellent planning, organization and time management skills.
• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and program partners.
• Ability to effectively communicate both orally and in written form.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains up-to-date knowledge of housing regulations, policies and procedures.
• Provides leadership and support to program staff.
• Develops and expands life enrichment and skill building programs.
• Performs resident needs assessments and initial intake in order to develop comprehensive support plans.
• Ensures timely and accurate data using the Homeless Management Information System (HMIS.)
• Collaborates with community partners to provide onsite resources and services for residents.
• Mediates and address residents' interpersonal and external conflicts.
• Coordinates and facilitates frequent community meetings.
• Utilizes time management skills and completes duties with an appropriate sense of urgency.
• Supports staff adherence to program and agency safety policies.
• Attends and engages in required annual trainings.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities are required of this position. Frequently required to hear and speak.
• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling office equipment.
• Frequent driving in all weather conditions to sites in Polk and Marion Counties.
• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Working with clients over the phone and in-person.
• This position requires on-site work and is not eligible for remote work.
• Ability to work outside of normal business hours, including evenings, weekends, and holidays.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.

**This is a partial list of essential duties and responsibilities.