Supportive Services Specialist - East Harris County Empowerment Council

Position Title: Supportive Services Specialist
Reports to: Supportive Services Lead
Job Classification: Full-time, Non-Exempt
Location: East Harris County, TX  
Salary: $18.00 - 19.23 hourly

Organization Overview:
At East Harris County Empowerment Council (EHCEC), we are more than just an organization; we are a catalyst for change. Our mission is to revolutionize community development by empowering individuals and families through comprehensive support services that enhance well-being and promote self-sufficiency. We integrate social work case management, education, and community resources to create sustainable change and improve the quality of life for those we serve. If you're driven to make a tangible impact and shape the future of our community, EHCEC is the place for you.

POSITION DESCRIPTION:
The Supportive Services Specialist will play a crucial role in connecting individuals and families to the resources and services they need to achieve self-sufficiency and improve their quality of life. This position involves direct client interaction, resource coordination, and community engagement to ensure that clients receive comprehensive and effective support.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Client Assessment and Support:

• Conduct comprehensive assessments to identify the needs and strengths of clients.
• Develop individualized service plans in collaboration with clients to address their unique needs and goals.
• Provide ongoing support and follow-up to ensure clients are making progress towards their goals.
• Advocate for clients to access necessary services, resources, and benefits.
• Maintain confidentiality and uphold the highest standards of client care and support.

Resource Coordination:

• Connect clients to appropriate services and resources, including healthcare, housing, employment, education, and social services.
• Maintain an up-to-date database of community resources and service providers.

Community Engagement:

• Build and maintain relationships with community partners, agencies, and service providers.
• Represent EHCEC at community events, meetings, and forums to promote our supportive services.
• Conduct outreach and education to raise awareness of available support services.

Data Management and Reporting:

• Maintain accurate and up-to-date client records, including documentation of services provided, client progress, and outcomes.
• Prepare reports on client metrics and success stories for internal and external stakeholders.
• Utilize data to inform service delivery improvements and strategic planning.

REQUIRED SKILLS & ABILITIES:

• Associate’s Degree in Social Work, Sociology, Psychology, Human Services or related field preferred; equivalent experience may be considered.
• Minimum of 2 years of experience in social work, case management, or a related field.
• Ability to read, write, and speak fluently in English & Spanish preferred.
• Knowledge of local social service, public health, and nonprofit organizations and resources.
• Understanding of social work principles, ethics, and best practices.
• Ability to present a friendly and positive demeanor to individuals and families, staff, supportive services personnel, funders, and the general public.
• Must be organized, detail-oriented, reliable, and possess strong organizational and project management skills.
• Ability to adapt to change.
• Ability to work flexible hours, including evenings and weekends as needed.
• Valid driver's license with reliable transportation.
• Perform other duties as assigned.

DESIRED SKILLS & ABILITIES:

• Experience working with diverse populations and addressing the needs of marginalized communities.
• Strong advocacy and client support skills.
• Proficiency in data management and reporting.
• Ability to set work priorities and to evaluate and create solutions to work-related problems.
• Cultural competence and sensitivity to the diverse backgrounds of clients.
• Ability to remain calm and maintain self-control in difficult circumstances and emergencies.

Physical Conditions:
The staff person must be able to attend meetings on nights and weekends as needed. EHCEC is a collaborative work setting. Employees pitch in to help each other with responsibilities as needed. Team members will be expected to contribute to teamwork and a sense of collaboration.

Disclaimer:
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.


EHCEC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Benefits: 
A comprehensive and competitive benefits package with annual leave, health/dental/vision insurance, cell phone stipend, health and wellness leave and retirement contributions.