SUPVR-FOOD SERV(NON-RETAIL) - LifeBridge Health

Position Summary: Under limited supervision, assists manager with day to day operations of the Food and Nutrition Department. Directs the work of employees to ensure high quality standards of operation and compliance with Sodexo's AYR (At your Request) Patients' Room Service , the client, and government and accrediting agency standards and regulations. Department Operations: Ensures daily operation of the Food and Nutrition Department Main Kitchen Tasks: Completes opening and closing Daily Patient Services Report Conducts tray accuracy audits, tray passer audits, test trays, and meal rounds according to Sodexo's Policies and Procedures Ensure proper safety and sanitation standards per Hospital policy, Sodexo policy, and government regulatory agencies. Checks equipment and orders repairs/maintenance as needed. Supervises sanitation and special cleaning projects. Liaison: Acts as a liaison for patients, families, physicians, and staff members as necessary to facilitate positive customer service. Tasks: Displays an understanding and awareness of, and performs all duties in accordance with the Hospital's Mission and Vision statements. Quickly and professionally responds to patients calls and requests, and provides services or assistance requested to satisfy the customer. Responds to all requests from customers, physicians, and staff members for information or assistance in a timely and professional manner. Customer Service: Displays a commitment to the value of the customer service by building strong relationships with patients, families, co-workers and community; is cooperative in the performance of duties to promote a unified workplace. Tasks: Demonstrates empathy and understanding of patient, staff, and customer concerns by listening carefully and responding appropriately. Displays a positive image in all encounters with patients, staff, and customers. Willingly provides whatever it takes to ensure customer comfort and satisfaction. Provides service so that problems are invisible to the customer. Ensures customer's right to privacy and confidentiality by creating and maintaining a secure and trusting environment following all guidelines provided by HIPPA. Recognizes everyone, including patients, visitors, staff, physicians, and co-workers as customers and treats them with dignity, courtesy, and respect.

PI250982851