Surgery Scheduler, ENT, Medical Center East, First shift - UofL Health

Overview

The Surgery Scheduler will be responsible for scheduling and preparing documentation for all surgeries to be performed by our practice's physicians. This position requires the candidate to contact patients to review medical history, obtain a current medication list and identify any possible preoperative issues. The Scheduler will schedule patients with the appropriate physician based on procedure, priority and availability.  Once surgery is scheduled, the Surgery Scheduler will send out informational packets and preoperative instructions to all patients and answer any questions the patient may have regarding their procedure.  This position will also support the check-in/check-out position on a rotational basis.

Responsibilities

• Work reception desk, check-in/check-out position, and surgery scheduling on a rotation basis.
• Enter and update patient demographic and insurance information in computer.
• Schedule, reschedule and verify patient appointments identifying acute disorders as high priority and prioritize less acute disorders.
• Provide full-cycle surgery scheduling and patient surgery consenting, to include but not limited to: pre and post op testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling.
• Obtain patient referrals and verify insurance eligibility.
• Obtain authorizations for surgery and radiology testing ordered by the physician for surgery.
• Answer multiline telephone, triage patient calls, handle complaints, retrieve and process voice messages.
• Organize and maintain patient files in the electronic health record as needed.
• Create and mail new patient information packets, copy and mail medical records requests. Provide medical records coverage as requested. 
• Work patients’ reschedule report and daily call log. Mail/fax reports/correspondence to physicians, patients and third parties. Retrieve faxes, lab reports and mail.
• Other duties as assigned

Qualifications

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or equivalent
• Two years of medical office administrative experience PREFERRED

KNOWLEDGE, SKILLS, & ABILITIES

• Strong decision-making skills
• Ability to interact positively with people from diverse backgrounds
• Ability to be self-directed and self-motivated
• Knowledge in computers, phone, and fax

WORKING CONDITIONS

• Clinical and office environment – clinical and office setting, sitting, computer, walking, lifting etc.

JOB REQUIREMENTS

• Candidates upon hire will complete an electronic I-9 verification.
• Only those candidates whose experience best meets our requirements will be contacted.
• University of Louisville Physicians is an Equal Opportunity Employer.
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy.