Surgery Scheduler- Plastic Surgery - Duly Health and Care

The Journeys and Adventures that Await

* Greet patients in a friendly manner whether on the phone or in person..
* Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
* Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
* Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
* Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
* Contact patient to confirm procedure/surgery.
* Explain and verify proper prep instructions with patients, route to nurse if appropriate.
* Prepare all essential paperwork for referral coordinator and facilities.
* Verify daily doctor's schedules, print and distribute to appropriate personnel.
* Maintain the strictest patient confidentiality.
* Work with billing staff to ensure all procedures are charged.
* Cover/fill-in for co-workers as needed.
* Track case volume and direct cases to facilities per direction of management team

The Experiences You Bring

* Medical terminology, verbal and written.
* CPT and ICD-9 coding.
* Referral process.
* Must have the ability to learn new computer programs.
* Act professionally towards customers, physicians, and co-workers.
* Must be able to multitask and prioritize.
* Must posses time management skills.

* High school diploma or GED

* 2+ years prior surgery scheduling, telephone, computer and customer service experience.