Surgery Scheduling Coordinator - RadNet Ventura (Rolling Oaks Radiology)
Thousand Oaks, CA 91361
About the Job
Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Scheduling Coordinator, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Coordinates follow up for additional prostate imaging/procedures
- Answers incoming phone calls of patients and referring MD’s to schedule Tulsa procedures including all pre-operative procedures.
- Obtain screening information and medical history of patients scheduled for Tulsa procedures.
- Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
- Contacts referring MD to obtain referral/ authorization prior to appointment date.
- Notifies appropriate team member on patient’s arrival for Tulsa procedures.
- Inform technologist and radiologist of special circumstances or accommodations needed for Tulsa procedures such as a patient who is extremely anxious or a patient taking blood thinners.
- Provides patient Tulsa procedure appointment time, orientation, prep, after care instructions.
- Collects and logs all payments and fees associated with the Tulsa procedures.
- Assists radiologist with providing patients appropriate orientation for Tulsa procedure preparatory and safety protocols.
- Responds to patient’s questions and concerns, and refer to supervisor when necessary, in an expedient manner.
- Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
- Coordinates with the Tulsa technologist and performing radiologist, urologist, and anesthesiologist for timely and effective care of patients
- Contacts patient next day after Tulsa procedure to follow up
- Obtains proper authorization and identification prior to release of confidential medical records and/or pathology results.
- Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
- See that outside images and reports are obtained for radiologist review Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. Demonstrates a high level of competency and ensures team members are safeguarding patient property and Patient Health Information.
To Ensure Success in This Role, You Must Have:
- Must have high school diploma or general education degree (GED)
- 3-5 years of related Medical Imaging experience.
- Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
- Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.
Source : RadNet Ventura (Rolling Oaks Radiology)