Surgical Scheduler - Cayuga Health System

Surgical Scheduler

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

Surgical Scheduler is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Schedule and coordinate all surgical procedures, ensuring necessary materials are prepared, and manage pre-clearances and prior authorizations for surgeries.
• Support PSRs by assisting with patient check-ins and check-outs, verifying/updating demographics, scanning insurance cards, and collecting co-pays or outstanding balances.
• Review and confirm all H&Ps and surgical documents for the week to ensure completeness and signatures.
• Handle additional scheduling for labs, x-rays, procedures, and testing, as well as insurance referrals and pre-authorizations.
• Answer and triage incoming calls, take messages, and confirm appointments, including handling patient questionnaires and appointment reminders.
• Check out patients, print CVS, perform daily cash-out, and prepare bank deposits.
• Update patient status in Medent, including appointment confirmations, and manage provider meeting schedules.
• Ensure accurate placement of new and returning patients according to protocol, maintain provider templates, and manage answering service transitions.

Required Skills and Experience:

• High School diploma or equivalent
• Strong customer service and problem-solving skills with the ability to think through solutions.
• Excellent time management and prioritization abilities to handle tasks efficiently.
• Proficient computer skills, including experience with Medent and Microsoft Office.
• Flexibility to assist other departments when needed, especially in case of staff shortages.
• Additional duties and responsibilities may be assigned to support overall operations.

Preferred Skills and Experience:

• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful and preferred

Physical Requirements:

• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb

Location and Travel Requirements:

• Onsite

Pay Range Disclosure:

• $16.00 to $21.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.