Surgical Scheduler - PRN - Cooper University Hospital

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Overview

The Mt. Laurel and Willingboro locations are only outpatient units, whereas the Special Test Unit (STU), located on the sixth floor in the main hospital is an outpatient and inpatient unit. All are run by the hospital largely to serve diagnostic and therapeutic needs of the Gastroenterology Division.

The most common gastroenterology procedures are upper endoscopy and colonoscopy. In the pulmonary suite (STU only), endoscopy of the airway procedures is performed, and are commonly called bronchoscopy.

All units are staffed by surgical schedulers, patient service representatives, nurses, and GI technicians. Anesthesiology is present for all GI procedures. Nurses rotate between the admission (Pre op), procedure suites, recovery (PACU) and pre-admission testing. They must be familiar with all roles and procedures in the GI Unit.

Short Description

• Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
• Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.   
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s). 
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.
• Strong emphasis on customer service.

Experience Required

• 2-3 years in medical or office setting. 
• Outstanding organizational skills.
• Typing 35-45 WPM.
• Medical transcription required.

Education Requirements

• High School Diploma or Equivalent required.