Surgical Services Manager - Lawrence General Hospital

Join us at Holy Family Hospital

Our two campuses in Methuen and Haverhill have a total of 320 beds, and we are a full-service, acute care hospital offering comprehensive inpatient medical/surgical units, outpatient care, and 24/7 emergency services. We have three behavioral health units: cardiac telemetry, and critical care service lines. Our Haverhill campus offers all private rooms, and our Methuen campus offers a new state-of-the-art catheterization suite and Joint Center of Excellence, named as a Blue Cross Blue Shield Blue Distinction+ Center for Knee and Hip Replacement.

Responsibilities:

• Responsible for patient flow through PAT, SDC, OR and PACU.
• Supports and helps implement evidenced-based practice.
• Facilitates multidisciplinary care to ensure the best possible outcome for patients.
• Monitors financial performance (expenses and productivity) and justifies monthly budget variances.
• Demonstrates financial savvy, applying key financial concepts to decision making.
• Ensures that staffing patterns meet work requirements and that all employee are competent (annually training, and annual performance evaluations are complete).
• Monitors staff turnover and develops and implements retention strategies to maintain turnover less that 8% annually.
• Assumes accountability for all relevant personnel functions as appropriate; i.e., recruitment, hiring, firing, evaluating, counseling, and educating with primary emphasis placed on staff retention.
• Assumes accountability for remaining current regarding standards of care established by the profession, regulatory & accreditation bodies and hospital policy and procedures.
• Ensures that nursing practice is consistent with those current standards.
• Sets and enforces high standards for the quality of patient care delivered on the unit(s).
• Directs unit-based performance improvement and patient/employee safety programs and projects.
• Participates on task forces, PI teams, committees, etc. Prepares and presents quarterly audits to ASC QI Committee.
• Identifies patient and employee safety risks and makes changes to reduce.
• Utilizes tools such as root cause analysis to investigate sentinel events (and near misses).
• Holds staff accountable for patient and employee safety standards, polices, procedures and practices.
• Holds self and staff accountable for meeting objectives and commitments and adhering to standards even in the face of unforeseen circumstances.
• Organizes, prioritizes and coordinates time and resources to improve efficiency.
• Demonstrates initiative, recognizing and embracing opportunities for improvement.
• Plans and prioritizes best method for accomplishing short and long term goals.\
• Encourages cooperation, teamwork at the department, division, and hospital wide levels.
• Facilitates the constructive management of conflict.
• Provides coaching and education to staff so that they can meet/exceed performance expectations
• Ability to facilitate involvement and participation on the part of staff involvement in committees and project work to achieve the department, nursing division and hospital goals and objectives.
• Expresses ideas clearly and effectively, responds to issues raised by others, ensures that people get the information they need to do their jobs, provides feedback on performance.

Qualifications:

PI254574411