Surveillance Investigations Manager - Veracity Research Co LLC

We currently have opportunities for experienced, self-determined, and highly motivated SURVEILLANCE INVESTIGATIONS MANAGERS that would like to join our team of professionals in our efforts to deter and combat insurance fraud. These positions are full time exempt, either based in the corporate offices or home-based remote office that require travel to corporate office(s), accounts, or investigator locations for a hands-on approach to investigative management and customer service.

The Surveillance Investigative Manager may direct the day-to-day handling of Surveillance Investigations processes, the day-to-day handling of investigators, and/or the handling of day-to-day client growth and development through daily contact, updates of investigative results, training, and client office visits.

The successful candidate will have related experience as either:

· Minimum of 5 years management experience

· Surveillance manager experience

· Bachelor’s Degree in criminal justice, Business, or related investigative field

· FCLS, FCLA, CFE, CIFI designations a plus

Core Duties & Responsibilities:

· Manage day-to-day operations and provide instruction to surveillance investigators

· Track and report investigation statistics

· Gather material and evidence for use in hearings, lawsuits, and insurance investigations

· Provide leadership and supervision to investigative staff, including, but not limited to discipline, performance management, hiring and terminations

· Conduct field work, as needed

· Provide quality customer service through daily contact with our clients

· Develop briefs from reports and call/email the designated clients daily

· Prepare briefs for assigned POC (Point of Contact) daily

· Review billing of investigative efforts

· Review investigator final reports

· Ensure investigations completed within budget

· Project staffing needs

Applicants must meet the following requirements:

· Excellent verbal and written communication skills

· Varying degree of travel based on position and location

· Proficiency in Microsoft Office programs

· Insurance knowledge base is required

· Excellent time management skills

· A customer service focus

· A strong desire to learn and work as a team

· Possess a valid driver’s license and provide MVR

· A Private Investigator license is mandatory in some states

· Must pass a drug test, and pre-employment testing

· Upon hiring, paid formal training is provided at our corporate training academy. Training will be followed up by on-the-job and progressive, specialized training, as needed.

Benefits:
Provides travel and business expense reimbursement, medical, dental, vision, disability benefits, paid vacation, and a 401K/Profit Sharing retirement plan.

Compensation:
Accepted candidates will be paid a competitive base salary commensurate with relevant experience and qualifications and incentives dependent on position. Employees are paid on a bi-weekly basis.