Sustainable Housing Program Manager - NAMI San Diego

Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.

Primary Responsibilities/Function: The Sustainable Housing Program Manager oversees the NAMI San Diego's non-congregate bridge program and collaborates with all NAMI SD/IC programs that serve unhoused neighbors. They coordinate and transition program participants into the bridge program, then from the bridge program to sustainable housing solutions. This position is part of NAMI SD/IC's Encampment Resolution programs and is full-time, on-site and in-person at the Golden West Hotel to ensure that the residents have a safe and supportive living environment. In addition to overseeing the non-congregate bridge shelter, the Sustainable Housing Program Manage will devote a portion of their time to networking with other landlords to foster and sustain healthy relationships.

Duties and Responsibilities:

• Oversee the day-to-day operations of the NAMI SD/IC non-congregate bridge program
• Manage up to 120 single-occupancy rooms with shared bath facilities.
• Coordinate with all of NAMI SD/IC's Homeless Outreach and Case Management teams to link case managers to housing placements.
• Support program participants in moving in and ensure completion and adherence to program agreement.
• Intervene and support in behavior concerns and meet with program participants as needed for behavior contacts to ensure they stay eligible for program.
• Coordinate with NAMI SD/IC's Homeless Outreach team and Case Managers to seek appropriate housing placements for program participants.
• Work in tandem with NAMI SD/IC's Homeless Outreach Team and case managers to ensure that all clients have proper move-in and move-out notices to keep individuals constantly informed and motivated.
• Weekly outreach and networking to other landlords, management companies for SROs, apartments and homes, skilled nursing homes admission teams, independent living communities, transitional living programs, residential treatment programs, foster and host homes, etc.
• Create and update a directory of current housing placement vacancies daily.
• Other duties as assigned.

Accountability: Reports to Director of Housing and Independence

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Must be able to lift up to 15 pounds at times.

Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:

• Reliable and consistent attendance and punctuality is required
• Must be committed, dependable, trustworthy, and passionate about housing and mental health recovery.
• Must be able to work in an often-unpredictable environment and adapt well in a fast-changing environment.
• Must be organized, detail-oriented, and self-motivated. Ability to conduct business in a respectful and professional manner required.
• Must have a satisfactory driving record.
• Must have dependable transportation to manage shopping for supplies and networking with landlords.
• Education in or around psychology, social work, human development is preferred.
• Familiarity and/or experience in the field of mental health, substance use disorders, or homelessness, and/or lived expertise in mental health, substance use disorders, or homelessness is preferred.
• Able to communicate effectively, verbally and in writing.
• Basic knowledge of computer software (Microsoft Office, Word, Excel) and web navigation.
• Demonstrated ability to maintain confidentiality.