Sustainer Conversion Specialist - PrideStaff
Memphis, TN 38105
About the Job
SUSTAINER CONVERSION SPECIALIST
We are seeking a dedicated and highly-motivated individual to join one of our client's team! The Sustainer Conversion Specialist is a dedicated role focusing on the phone-specific donor journey, and is responsible for outbound calling program strategy and execution, as well as follow-up campaigns. T his position’s audience segment concentration will reach potential donors/brand new to the organization, current donors showing signs of sustainer behavior, and donors who have made the sustainer commitment but not yet fulfilled their first gift.
ESSENTIAL JOB FUNCTIONS:
Leadership of Campaigns
Performance Reporting and Analysis
Budgeting and Forecasting
PREFERRED SKILLS:
We are seeking a dedicated and highly-motivated individual to join one of our client's team! The Sustainer Conversion Specialist is a dedicated role focusing on the phone-specific donor journey, and is responsible for outbound calling program strategy and execution, as well as follow-up campaigns. T his position’s audience segment concentration will reach potential donors/brand new to the organization, current donors showing signs of sustainer behavior, and donors who have made the sustainer commitment but not yet fulfilled their first gift.
ESSENTIAL JOB FUNCTIONS:
Leadership of Campaigns
- Manage strategy and logistics of phone channel sustainer conversion efforts
- Manage creative and segmentation strategy and logistics of follow-up mail campaigns
- Project manage through issue resolution related to assigned programs
Performance Reporting and Analysis
- Monitor performance reporting to identify trends as well as areas of concern and opportunities for improvement
- Track monthly/quarterly/annual goals
- Participate in weekly meetings with call vendor liaisons to assess performance and adjust
Budgeting and Forecasting
- Manage monthly spend to budget expectations for assigned campaigns
- Forecast future spend based on past results and future focused insights
- Inventory tracking and pricing management for mail programs
- Responsible for portion of the monthly Aggregate Campaign Performance reporting
PREFERRED SKILLS:
- 1-2 years experience
- Knowledge of traditional direct marketing campaigns (phone, mail)
- Strategic thinking – future focus solutioning
- Project management – able to move a project/campaign from start to finish within agreed upon timeline
- Communication – able to clearly communicate findings and recommendations in multiple channels to multiple levels
- Collaboration – maintain partnerships with multiple internal teams
Compensation / Pay Rate (Up to): $30.00 - $33.00 Per Hour
Source : PrideStaff