SVP, Consumer Internet Services at Comcast Corporation
Philadelphia, PA
About the Job
Job Summary
Xfinity Growth, Innovation, and Experience (“XGIE”) drives business growth and customer engagement with an emphasis on how Xfinity takes its products and services to market — and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. XGIE teams are responsible for Xfinity brand and product strategy, including Xfinity’s video, broadband, voice, home, and mobile products, as well as consumer sales and marketing, digital platforms, and data intelligence. We are seeking an experienced, innovative, and strategic leader to serve as the Senior Vice President of Consumer Internet and Home Services. This individual will oversee the development, management, and growth of our residential high-speed data and connected home services, ensuring our company remains at the forefront of the telecommunications industry. As part of the XGIE Product leadership team, you will drive cross-functional collaboration, steer product innovation, and ensure that the company meets its business goals by delivering exceptional customer experiences through cutting-edge data solutions.Job Description
Key Responsibilities:
Develop and lead the long-term vision and strategy for residential and multifamily internet services, ensuring alignment with company goals and market opportunities.
Translate the strategy to actionable plans. Create business plans that focus on strengths, competitive advantage and differentiation.
Oversee the product lifecycle from concept to launch, ensuring that all products and services meet performance, cost, and customer satisfaction goals.
Stay at the forefront of market trends, customer needs, and competitive offerings. Challenge the status quo. Lead efforts to evolve and innovate our product portfolio to sustainably differentiate versus competition and ultimately maintain market leadership.
As an executive decision-maker, provides leadership and direction through a highly matrixed management team. Work closely with tech, product engineering, operations, marketing, sales, digital and customer service teams to ensure seamless product delivery and execution.
Recognizes profitability and revenue potential in business opportunities and makes decisions that result in profitability. Manage the product portfolio to meet revenue growth, profitability, and cost efficiency objectives.
Lead efforts to enhance the customer experience for each of our broadband products, focusing on speed, WiFi, reliability, and new features that exceed customer expectations.
Leverage analytics and performance data to continually optimize product performance and identify new business opportunities.
Build and mentor a high-performing product management team, fostering a culture of innovation, collaboration, and accountability.
Required Qualifications:
15+ years of product management or product strategy experience, with a focus on telecommunications, tech or consumer industries.
10+ years of leadership experience, ideally in an executive or senior management role.
Proven ability to establish a compelling vision for the future that takes into account fast moving market and consumer trends, translate strategy to actionable goals, and motivate teams to execute with excellence while meeting financial goals.
Strong knowledge of telecommunication technologies, trends, and competitive landscape.
Proven experience managing product strategy and go-to-market functions to drive revenue growth.
Exceptional leadership, communication, and relationship-building skills.
Proven track record of driving complex solutions through a matrixed organization.
Ability to operate at a strategic and operational level.
Preferred Qualifications:
MBA or advanced degree in a related field.
Experience working in a Fortune 500 company, preferably within the telecommunications or technology sectors.
Strong understanding of network infrastructure, broadband technologies, and emerging data trends such as 5G, fiber, and next-gen wireless.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, provide them options for interacting with us across their lifecycle, and make them promoters of our people, products and services.
Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion and diversity.
Do what's right for each other, our customers, investors, and our communities.
Disclaimer:
Comcast is an EOE/Veterans/Disabled/LGBT employer.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Leadership; Business Growth; Product Innovations; Innovation; Product Management; Strategy Plan
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
15 Years +
