SVP, Product Management - Retail & CPG - SymphonyAI

Founded in 2017, SymphonyAI employs a global workforce of 3,000+ team members delivering packaged enterprise AI solutions for a range of critical industry use cases.  With deep expertise in every industry we serve, SymphonyAI builds packaged AI solutions targeted to solve specific challenges. Best-in-class predictive and generative AI provide immediate value through real-time insights, what-if analysis, and process automation.

Job Title: SVP, Product Management - Retail and CPG 

Company: SymphonyAI Retail CPG 

Reports to: President Retail CPG 

Responsibilities: 

• Product Management Oversight: Develop comprehensive strategies for our Retail CPG products, aligning with market demands and customer needs. Identify trends, assess competition, and drive solutions that differentiate SymphonyAI in the market. 
• Product & Platform Development: Lead product discovery for our product and platform development work, collaborating closely with internal teams to define requirements, prioritize features, and ensure timely delivery of high-quality storage solutions; develop and execute a clear and executable product roadmap. 
• Technology Expertise: Stay up to date with the latest GenAI technologies and industry advancements. Evaluate new technologies and make informed decisions on their integration into our product offerings. 
• Customer-Centric Approach: Create a positive and meaningful experience for customers, focusing on Supply Chain, Customer Centricity, Shelf Optimization, and Category Management. 
• Technical, AI and Generative AI Expertise: Possess a deep understanding of artificial intelligence (AI) and generative AI technologies, including but not limited to machine learning, deep learning, natural language processing (NLP), computer vision, to identify and evaluate the potential applications of these technologies in the retail and CPG industries, and develop strategies to integrate them into our product offerings to drive innovation and create competitive advantages. 
• Accountability and Success Measurement: Establish OKRs, metrics, and KPIs to measure product performance and progress toward strategic goals. Report on metrics to executive leadership. Track - Monthly Recurring Revenue (MRR) and Customer Lifetime Value (CLV). Customer satisfaction and loyalty, Churn Rate, Retention Rate, Customer Acquisition Cost (CAC), and Product Qualified Leads (PQL) 
• Go-to-Market Strategy: Collaborate with sales and marketing teams to develop effective go-to-market strategies. 
• Team Leadership: Lead a team of 20+ product managers and setting clear goals, providing mentorship, and fostering a culture of innovation, collaboration, and continuous improvement. 
• Oversee Supply Chain, Shelf Intelligence, Category Management, and customer-centric retailing software products, including data monetize retailing including data monetization software products 

Requirements: 

• Bachelor's degree in Business Administration; MBA preferred. 
• Proven experience in a similar leadership role within the SaaS industry. 
• An innovation-focused, customer-centric approach to Product Management. 
• Deep understanding of Retail and CPG client trends and needs. 
• Prior responsibility for high-growth product lines generating at least $200m+ in revenue. 

• Track record of developing and executing successful product strategies that drive revenue growth and market differentiation. 
• Strategic mindset to identify market opportunities and translate to actionable product plans. 
• Excellent collaboration and communication skills, including building high-performing teams and effectively interacting with clients and team members. 
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. 
• Ability to travel as necessary to meet with clients and partners. 

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About SymphonyAI Retail CPG: SymphonyAI Retail CPG is a leading technology company dedicated to transforming the Retail and Consumer Packaged Goods (CPG) industries through cutting-edge AI-driven solutions. Our mission is to optimize and revolutionize supply chain management, delivering unparalleled value and innovation to our clients. We offer a dynamic and collaborative work environment that encourages innovation and professional growth. As a leader in AI-driven solutions for the retail and CPG industries, you will have the opportunity to shape the future of supply chain management and make a meaningful impact on our clients' businesses.