Swift Tier 3 Support Engineer - Apolis
Richmond, VA 77406
About the Job
- Job Title: Swift Consultant
- Location: RICHMOND Virginia OR ATLANTA Georgia OR Charlotte North Carolina (onsite 3x a week)
- Tax Term (W2, C2C): W2
- Job Type (Permanent/Contract) : Contract
- Duration: 18 month contract
Key Responsibilities:
- Provide Technical Support: Troubleshoot, debug, and resolve issues related to Swift applications, primarily for iOS and macOS platforms.
- Incident Management: Handle support tickets, bug reports, and escalations in a timely and professional manner.
- Customer Assistance: Provide excellent customer service by addressing client issues and offering expert advice on Swift-related problems.
- Code Review: Review customer code and provide recommendations for optimization and error resolution.
- Collaboration: Work closely with the development, QA, and product teams to resolve complex issues.
- Documentation: Create and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and solutions for common issues.
- Performance Optimization: Assist in analyzing and improving the performance of Swift-based applications.
- Continuous Learning: Stay updated on the latest Swift trends, best practices, and tools to ensure top-tier support.
Required Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in iOS/macOS development using Swift.
- Strong proficiency in Swift, Xcode, and iOS/macOS SDKs.
- Experience in debugging and troubleshooting complex technical issues.
- Familiarity with RESTful APIs, third-party libraries, and version control tools like Git.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Preferred Skills:
- Experience with Objective-C or other related languages.
- Knowledge of CI/CD pipelines, test-driven development (TDD), and agile methodologies.
- Familiarity with tools like Jira, Zendesk, or similar support platforms.
- Understanding of mobile app architecture and UX/UI principles.
- Previous experience in a customer-facing support role is a plus.
Soft Skills:
- Strong problem-solving skills with attention to detail.
- Ability to explain technical concepts to non-technical stakeholders.
- Team-oriented, with a proactive and collaborative mindset.
Bechlor's Degree Required
Source : Apolis