Swift Tier 3 Support Engineer - Apolis

• Job Title: Swift Consultant
• Location: RICHMOND Virginia OR ATLANTA Georgia OR Charlotte North Carolina (onsite 3x a week)
• Tax Term (W2, C2C): W2
• Job Type (Permanent/Contract) : Contract
• Duration: 18 month contract

Key Responsibilities:

• Provide Technical Support: Troubleshoot, debug, and resolve issues related to Swift applications, primarily for iOS and macOS platforms.
• Incident Management: Handle support tickets, bug reports, and escalations in a timely and professional manner.
• Customer Assistance: Provide excellent customer service by addressing client issues and offering expert advice on Swift-related problems.
• Code Review: Review customer code and provide recommendations for optimization and error resolution.
• Collaboration: Work closely with the development, QA, and product teams to resolve complex issues.
• Documentation: Create and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and solutions for common issues.
• Performance Optimization: Assist in analyzing and improving the performance of Swift-based applications.
• Continuous Learning: Stay updated on the latest Swift trends, best practices, and tools to ensure top-tier support.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in iOS/macOS development using Swift.
• Strong proficiency in Swift, Xcode, and iOS/macOS SDKs.
• Experience in debugging and troubleshooting complex technical issues.
• Familiarity with RESTful APIs, third-party libraries, and version control tools like Git.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Preferred Skills:

• Experience with Objective-C or other related languages.
• Knowledge of CI/CD pipelines, test-driven development (TDD), and agile methodologies.
• Familiarity with tools like Jira, Zendesk, or similar support platforms.
• Understanding of mobile app architecture and UX/UI principles.
• Previous experience in a customer-facing support role is a plus.

Soft Skills:

• Strong problem-solving skills with attention to detail.
• Ability to explain technical concepts to non-technical stakeholders.
• Team-oriented, with a proactive and collaborative mindset.