Switchboard Operator - Steward Health Care
Fall River, MA 2721
About the Job
Position Title: Switchboard Operator
Department: Communications
Job Summary: Coordinates telephone communication at Saint Annes Hospital essential to the delivery of community healthcare.
- Able to carry out procedure for Code 99
- Able to activate safety net through the internet and wireless activation
- Carries out procedures for all alarms for buildings/equipment
- Capable of answering calls in a courteous manner with less than three verified complaints in a review year.
- Able to give direction in a clear, courteous, polite manner
- Maintains guest/customer relations philosophy in accordance with established standards
- Capable of using computer system to access patient information
- Capable of obtaining necessary documentation for the completion of death certificate by notifying physician
- Provides patient information after hours
- Provides physician answering service
- Documents all Dr. Reds/Dr. Drills according to hospital policy
- Implements hospital policy during natural and manmade disasters using disaster call list
Minimum Education Requirements: High school diploma or equivalent
Minimum Work Experience: Previous experience preferred. Three to six months on the job training.
Other skills and abilities: Ability to operate multiple position telephone switchboard and perform miscellaneous communications and clerical duties as assigned.
Equipment/Software/Certification: Typing and phone skills required. Xtend software a plus.
Equal Opportunity Employer
Saint Annes Hospital is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.