Switchboard Operator - Healthcare - New England Cancer Specialists

Do you want to make a difference in the lives of patients with Cancer and Blood Disorders?

New England Cancer Specialists (NECS) is currently seeking a full-time Monday-Friday 8 hr./5-day Phone/Switchboard Operator (known internally as a First Responder) This position is located at our Central Maine Cancer Care clinic in Lewiston. . The First responder as the very important task of being the first point of contact for anyone calling NECS. They provide outstanding customer service by greeting callers, determining the needs of the caller, providing the caller reassurance, and then disseminating needed information to appropriate NECS staff, using a variety of communication methods.

NECS offers competitive pay, new employees are eligible to earn up to 3.4 weeks of Paid Time Off in their first year with the practice, as well as an additional 6 paid company holidays. We offer medical, dental and vision insurance and eligibility starts the 1^st of the month after your hire date.

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference every day. We are proud to be the first Dana Farber Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

Job Duties:

• Answering all incoming phone calls to practice in a small call center environment using a multi-line phone system.
• Determines how to manage the call according to triage guidelines, caller need and patient status. Utilizes Electronic Medical Record [EMR] to confirm patient status for call pathway determination.

• Route emergency calls appropriately.
• Communicating with answering service daily, taking practice on and off answering service. Designates answering service messages to appropriate staff, entering clinical messages onto the dashboard, and faxing administrative messages to appropriate NECS sites.

• Logs real-time information while speaking with a caller (physician’s office, patient, nurse, etc.). Information logged in to dashboard pathways form.
• Transfers calls according to guidelines; utilizing electronic staff schedules to ensure calls are routed to correct staff members.

• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
• Adheres to all HIPAA guidelines/regulations.
• Assists with Medical Records duties during downtime.
• Communicates all technical issues to supervisor in a timely manner to prevent any patient impact.

Monday-Friday work week, no nights, or weekends
Travel: Rare

Keyword: Switchboard Operator - Healthcare,
Required Experience:

• High School Diploma or GED.
• Knowledge of Medical Terminology required
• Experience in medical practice as a Medical Assistant or Medical Secretary preferred.
• Switchboard experience preferred.
• Excellent customer service skills,
• Can maintaining effective working relationships with patients, medical staff, and the public.
• Ability to speak clearly and concisely.
• Answering the phone pleasantly and helpfully.
• Able to operate multi-line phone, copy machine and fax machine.
• Demonstrate ability and experience using office multiple software systems such as MS Office, electronic mail and the EMR system.
• Ability to organize and coordinate multiple activities.
• Ability to adapt to constant change and a fast pace.
• Ability to communicate effectively with internal and external customers.
• Ability to work independently and in a team environment.

Benefits:

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our full-time employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance. Other benefits include a company-sponsored retirement program, generous Paid Time Off in addition to 10 Company-paid holidays, and other voluntary benefits.

Benefits are effective on the 1st of the month after hire date.

From: New England Cancer Specialists