Switchboard Operator III (Lead) at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

Business Administration

Job Qualifications:

Skills:

Call Accounting Software, Leadership, Telephone Switchboard

Certifications:

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Switchboard Operator III (LC 5a)

 

Apply your expertise to advance the mission and optimize our business strategy as a Switchboard Operator III (Lead) at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business.

 

At GDIT, people are our differentiator. As a Switchboard Operator Team Leader, you will help ensure today is safe and tomorrow is smarter. Our work depends on Switchboard Operators joining our team to meet the CTSS-III customer’s needs.

 

HOW A SWITCHBOARD OPERATOR III (LEAD) WILL MAKE AN IMPACT

     ● Lead a small team of switchboard operators

     ● Operates a switchboard or telephone console to route incoming calls and place outgoing calls; greets visitors and directs individuals to appropriate persons in the building

     ● Initiate / route overseas telephone calls, conference calls, and emergency calls

     ● Provide detailed, accurate information in-person and via phone / email

     ● Apply experience with a military environment

     ● Provide personnel locator & commercial information services, customer support, and maintain call accounting databases in support of AFCENT operations

     ● Apply experience as a telephone operator on switchboard consoles as specified in the task order.

 

WHAT YOU’LL NEED TO SUCCEED:

     ● Education: High School Diploma/GED

     ● Required Experience: Minimum 4 yrs experience as a telephone operator; experience as a team lead

     ● Required Technical Skills: Minimum 4 yrs experience as a telephone operator on switchboard consoles

     ● Security Clearance Level: SECRET

     ● Location: On Customer Site

     ● US Citizenship Required - CLEARANCE

 

GDIT IS YOUR PLACE:

     ● 401K with company match

     ● Comprehensive health and wellness packages

     ● Internal mobility team dedicated to helping you own your career

     ● Professional growth opportunities including paid education and certifications

     ● Cutting-edge technology you can learn from

     ● Rest and recharge with paid vacation and holidays

 

#DefenseOCONUS

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

5a. Switchboard Operator III (Lead)

GENERAL EXPERIENCE:

Minimum of four (4) years’ experience as a telephone operator handling overseas telephone calls, personnel locator service, commercial information services, customer support, conference calls, emergency calls, and maintaining call accounting databases.

SPECIALIZED EXPERIENCE:

Team lead experience; experience as a telephone operator on switchboard consoles as specified in the task order.

The likely hourly rate for this position is between $33.52 - $20.67. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA SC Shaw

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.