Switchboard Operator, Per Diem - Grand View Hospital
Sellersville, PA 18960
About the Job
Responsibilities:
Under general direction of the Business Office Manager, the Switchboard Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties as well as Business Office clerical duties.
Essential Functions:
- The Switchboard Operator utilizes appropriate verbal communications skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.
- Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.
- Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator, as well as other Hospital personnel.
- Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems
- Answers calls, within reasonable amount of time, using good communication skills, and connects caller with proper party in order to expedite Hospital communications.
- Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications, i.e., fire alarms and Code 9.
- Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.
Schedule: Per diem as needed between 3:15 pm - 11:45 pm
Qualifications:Education and Experience:
High School Diploma/GED, required
Benefits:
We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:
- Medical, dental, & vision insurance available 1st of the month after start date
- Wellness and gym discounts & free cardiac rehab gym
- 403B
- On-site discounted childcare center
- Paid time off
- Sick time for full time employees
- Tuition assistance
- Free life insurance for full time employees
- Long term disability for full time employees
- Short term disability
- Employee referral bonus
- Identity theft insurance
- Pet Insurance
- Flexible spending accounts
- Employee discount program
- Employee Assistance Program
- Free parking
Source : Grand View Hospital