14267BR

Switchboard Paging Operator; 0.6 FTE, Day/PM Shift

HSP Guest & Lobby Svcs.

Meriter Hospital

Benefit Eligible

Job Description

The Switchboard Operator is the main information resource for facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public.  The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics.

Essential functions/responsibilities include but are not limited to:

• Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department
• Relate to and assist callers in finding a patient, physician, or department in a timely but pleasant manner
• Answer the hospital emergency line (5555) in a timely manner (2-3 rings)
• Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc)
• Strictly follow protocol for all emergency procedures
• Distinguish urgent calls from less urgent calls and prioritize service response
• Contact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations
• Respond to calls on the security radio system and dispatch security as needed
• Triage calls for Meriter Home health and Meriter Medical Group clinics and physicians after hours
• Contact on-call staff when appropriate
• Relay critical information to on-call staff member

• Commitment to our Team –For the second consecutive year, we're proud to be recognized as aTop 150 Place to Work in Healthcareby Becker's Healthcare for our commitment to our team members.
• Culture –At UnityPoint Health, you matter. Come for a fulfilling career and experiencea cultureguided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits –Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development– We believe equipping you with support anddevelopment opportunitiesis an essential part of delivering a remarkable employment experience.
• Community Involvement– Be an essential part of our core purpose—to improve the health of the people and communities we serve.

• High school diploma or equivalent 
• 1-2 years’ experience as a Secretary/Receptionist in a busy public office
• 1 year computer experience 
• Valid driver’s license when driving any vehicle for work-related reasons.
• Proficient computer and keyboarding skills
• Excellent communication skills
• Excellent grammar, spelling, and word pronunciation/enunciation
• Excellent customer service skills
• Excellent listening, analytical, and organizational skills
• Ability to handle multiple tasks simultaneously
• Must be detail oriented
• The ability to work well in a fast-paced, ever-changing environment with multiple priorities
• Ability to remain calm and focused in stressful emergency situations

FTE

0.6

Work Schedule

Week 1: Wed/Fri 2:30p-10:30p + Thurs 3p-10p. Week 2: Wed/Thurs 930a-330p + Fri 230p-1030p + Sat 3p-10p

Hours Per Week

24

Weekends

Yes

Compensation

$17.79/hour +, based on experience.

Site Address

202 South Park Street

City

Madison

Zip Code

53715