System Admin - American Technology Consulting

The System Administrator/Product Specialist is the expert on Windows serveradministration, along with the responsibility to ensure the availability of theproducts for the application teams and end users. They will also be responsiblefor evaluating, preparing, and recommending technical solutions, as well astroubleshooting complex problems with a wide variety of applications. The SystemAdministrator/Product Specialist requires significant to expert experience andskills in the product supported. The System Administrator/Product Specialistwill usually also have significant experience in the operating environment(s)(e.g., HP/UX, Windows, Linux, etc.) on which the product is implemented. TheSystem Administrator/Product Specialist is responsible for collaborating withTechnical Architecture Specialist, System Specialists, Programmers, and vendorsto ensure and enhance the use of the product and effect migration to newversions of a product.Role Description:• Responsible for functioning as the Technical SME on an enterprise-wide system.• Responsible for implementations of products/services that involve significantCommonwealth and federal oversight.• Provides direct technical expertise to Executive applications involvingnational security.• Delivers support and design for industry specific applications that requireintegration with statewide systems or applications.• Interacts with executive level business users or technical experts.• May function as a niche SME.• Demonstrates expertise in teaching/conveying technical and/or functionalcourses/concepts.• Develops appropriate work programs and use to effectively scheduletasks/assignments.• Identifies improvements to project standards to achieve high qualityservices/products.• Actively contributes as an expert or actual designer.• Provides accurate estimates for design and programming efforts for systemchanges and enhancements.• Confirms that technical architecture will support all changes required byproduct enhancements.• Anticipates, identifies, tracks, and resolves issues and risks affecting ownwork and work of the Application Team.• Develops contingency plans as necessary.• Applies specific expertise to ensure that products meet defined customerobjectives.• Anticipates and resolve issues specific to the team.• Determines time estimates and schedule for own work and resolve issues in atimely manner.• Determines server sizing and configuration, printer configuration, bandwidthanalysis and capacity planning.• Monitor the availability of updates/upgrades to server hardware, tests andinstalls updates/upgrades. (SCCM/SCOM)•Superior interpersonal and customer service skills required including abilityto work effectively in a team environment. High level of proficiency ineffective problem solving required.• Identifies and tracks issues, risks, and action items.• Participates in product design reviews to verify that design meets qualitystandards and functional/technical requirements.• Performs impact analyses on production fixes and enhancements to establishpriorities.• Provides basic product support and provide accurate and complete answers todetailed product questions in a timely manner.• Provides effective on-site product support as needed.• Accurately sets severity of identified defects.• Provides input to training and / or documentation materials regarding latesttechnical and functional design changes.• Documents all work for future reference.• Reviews the system test approach and conditions used as the basis for detailedtest scenarios.• Follows quality standards.• Analytical and customer service skills.• Communicates accurate and useful status updates.• Able to work in a team environment.• Completes assigned tasks.• Strong communication skills; both written and spoken.Required Skills:• MS Windows Server experience in a large organization setting - Required 5years of experience• Microsoft IIS configuration and support - Required 5 years of experience• HTTP Server/Apache support - Required 5 years of experience• Knowledge of Red Hat Enterprise Linux - Nice to have 2 years’ experience• Knowledge of Active Directory - Nice to have 5 years• Knowledge of TCP/IP networking - Nice to have 5 years• PowerShell - Nice to have 5 years• Windows Troubleshooting - Nice to have 5 years• VMware experience - Nice to have 5 years