System Administration - Computer Information Concepts

Job Summary:

Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you!  The System Administrator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software.  This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.   

Core Responsibilities:

• Maintaining and optimizing CIC's network and Cloud performance for customer remote processing.
• Technical support for CIC personnel and customers with hardware, software, and connectivity issues.
• Monitor network to ensure optimal performance.
• Maintains quality service by following organizational standards.
• Manage disaster recovery and back-up.
• Evaluate and recommend security improvements and system upgrades.
• Create and maintain network users/permissions.
• Create technical support documentation for systems and applications.
• Maintain servers and associated hardware, applications, services, and settings.
• Completing software and hardware installation projects for CIC personnel and customers.

Required Skills:

• Degree in MIS or Computer Science or relevant professional work experience.
• Experience installing and supporting connectivity of File Servers, PC's, Scanners, Switches and Routers in a Windows Networking Environment.
• Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
• Ability to multi-task and manage multiple priorities.
• Experience with Firewalls
• Server Virtualization Experience