System Administration and Support - MARS IT

Note: Candidate must be a CURRENT WI resident. NO RELOCATION ALLOWED. 100% REMOTE within the WI State, and contractor may have to travel to Madison, WI occasionally (1-2 times per quarter).

Job Description:

• Under the general supervision of the Collaboration and Project Management supervisor, this position will provide leadership and direction to the Collaboration and Project Management and Infrastructure staff on the design of development of ITIL systems and solutions involving service management, change management, configuration management, and asset management.
• The position will be a member of the application development team, troubleshooting issues as they arise to ensure effective ITIL system solutions along with associated application technology.
• The individual will work closely with the functional user groups to ensure effectiveness of system solutions deployed.
• This position will review detailed systems specifications to ensure the development and support of new systems and enhancement of existing systems is consistent with agency development and support methodologies, standards, and policies.

Responsibilities:

• Collaborating with senior managers to determine business-specific application needs.
• Compiling and implementing application development plans for new or existing applications.
• Demonstrating application prototypes and integrating user feedback.
• Writing scripts and code for applications, as well as installing and updating applications.
• Providing end-users with technical support.
• Running diagnostic tests and performing debugging procedures.
• Performing application integration, maintenance, upgrades, and migration.
• Documenting application development processes, procedures, and standards.

Requirements and Skills:

• Bachelor's degree in computer science with a specialization in software engineering, application development, or similar.
• A minimum of 2 years experience as an Application Architect.
• Proficient in programming languages, such as SQL and JavaScript.
• Willingness to learn and ability to configure cloud based or on-prem off-the-shelf business solutions.
• Experience in aligning application development with business needs.
• Exceptional analytical and problem-solving skills.
• Excellent leadership and interpersonal skills.
• Superb organizational and time management skills.
• Ability to work collaboratively and communicate effectively with professionals from a range of technical and non-technical backgrounds.

Top Skills & Years of Experience: 2+ years of experience with the following:

• Proficient in programming languages, such as SQL and JavaScript.
• Willingness to learn and ability to configure cloud based or on-prem off-the-shelf business solutions.
• Experience in aligning application development with business needs.

Nice to Have:

• Exceptional analytical and problem-solving skills.
• Excellent leadership and interpersonal skills.
• Superb organizational and time management skills.
• Ability to work collaboratively and communicate effectively with professionals from a range of technical and non-technical backgrounds.