System Administrator 1 - Tier 1 Field Support - Orion Consortium

TS/SCI FS poly required.

Position Description:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support.
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
• Will perform Data Transfer Agent requests to transfer files between networks.

Mandatory Skills:    

• Hardware Installation
• Installation Maintenance
• Maintenance & Repair
• Microsoft Software Applications
• Microsoft Windows System Administration
• Remote Desktop Administration
• Technology Knowledge
• Travel

Education/Experience:
HS or GED - 10  Years 
Bachelors - 5 Years 

Cert Required: IAT Level 1

Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers.
        

Position requires a TS/SCI.

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