System Administrator (DC) - Protagonist

Join Our Talented Team at Protagonist 

At Protagonist we fuse rigorous, methodologically sound research with our cutting-edge technology platform, Narrative Analytics®. This powerful combination enables us to quantitatively analyze open-source media, deliver strategic recommendations, and craft executive-level communication strategies for customers with "missions that matter."

Why Us?

Our team is a vibrant mix of communication specialists, data scientists, and subject matter experts with extensive experience across U.S. Government agencies, non-profit organizations, and Fortune 500 companies.  By joining Protagonist, you'll immerse yourself in a collaborative environment where innovation thrives, and your contributions truly matter.

What We Do

• Innovative Solutions: We co-develop cutting-edge solutions with our clients to address tough communication problems and capitalize on opportunities to make a tangible impact.
• Data-Driven Insights: Our tools methodologies provide actionable insights that help clients meet their communication objectives and stay ahead of global challenges.
• Applied Expertise: We integrate our solutions within client organizations, leveraging our profound expertise to address critical issues and ensure sustainable success.

Be Part of Something Bigger

At Protagonist, you'll work on compelling projects that make a real difference. We seek talented individuals eager to contribute to our mission and grow alongside us. If you're passionate about communication, data analysis, and making an impact, we invite you to explore a career with us.

Explore Your Future with Us!

Ready to take the next step in your career? Join us at Protagonist and be part of a team that's making a difference.

Job Description

Protagonist is seeking a highly motivated and experienced System Administrator to support the company's technology infrastructure. The ideal candidate will provide comprehensive administrative support, assist in managing the company's IT security operations, and play a pivotal role in maintaining our underlying IT systems and networks.  Additionally, the candidate should have experience working with AWS to manage cloud-based infrastructure and services.

Responsibilities:

• Oversee day-to-day IT operations, including help desk and system administration activities
• Implement and maintain NIST 800-53, NIST 800-171, and CMMC controls across all environments
• Enforce IT policies and procedures aligned with DoD security requirements
• Manage and optimize Google Workspace and Microsoft Office 365 environments
• Administer multi-platform systems (Windows, MacOS, Linux)
• Manage MDM solutions for all company devices, including mobile phones
• Maintain and secure network infrastructure, including VPNs for remote access
• Ensure compliance with federal cybersecurity regulations and assist in security audits
• Contribute to disaster recovery and business continuity plans
• Collaborate with engineering teams on infrastructure needs and security integration
• Provide technical guidance and support to all departments
• Stay current with emerging technologies and suggest improvements to operations
• Assist in IT training initiatives for employees on security best practices and new technologies

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT administration, preferably in a defense or DoD-related environment
• Strong knowledge of NIST 800-53, NIST 800-171, and CMMC frameworks
• Extensive experience with Google Workspace and Microsoft Office 365 administration
• Proficiency in Windows, MacOS, and Linux administration
• Experience with MDM solutions (Intune, Jamf Pro, Jamf Protect)
• Strong understanding of network security, firewalls, and VPNs, and zero trust VPNs
• Experience with identity and access management systems (e.g., Azure AD, Google Workspace directory)
• Knowledge of scripting languages (PowerShell, Python, Bash)
• Familiarity with Crowdstrike Falcon endpoint detection and response (EDR) platform
• Solid understanding of DNS configuration and management
• Experience in iOS device management and troubleshooting
• Knowledge of mobile security best practices and mobile application management
• Excellent problem-solving and communication skills
• Experience managing a SIEM
• Active security clearance

Preferred Certifications:

• Google Workspace Administrator
• Microsoft 365 Certified: Enterprise Administrator Expert
• CompTIA Security+
• CISSP (Certified Information Systems Security Professional)
• ITIL Certification
• Apple Certified Support Professional (ACSP)

Position Salary Range

$80,000 - $110,000 based on education, relevant experience, and security clearance level.

Protagonist is a values-driven company that is committed to doing meaningful work for organizations we respect. We are headquartered in Washington, DC, and offer a competitive salary, flexible paid time-off policy, comprehensive medical, dental, and vision benefits, and a retirement plan.

Protagonist is committed to hiring and retaining a diverse workforce and is an Equal Opportunity/Affirmative Action Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.