System Administrator/Help Desk Hybrid - Randstad USA

job summary:

We are seeking a dedicated ESystem Administrator/Help Desk Senior Analyst/End User Support Specialist to join our IT team.

In this role, you will provide exceptional technical support to high-profile end users within a dynamic financial services environment. Your expertise will help maintain our commitment to excellence and ensure smooth IT operations. If you have a passion for technology and a knack for problem-solving, we'd love to have you on board.

Hybrid in office long term consulting

 
location: Woodbridge, New Jersey
job type: Contract
salary: $30 - 40 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:

Our ideal candidate must possess robust system administration skills, including significant experience in leading teams, system and cloud administration, including O365, Word, PowerPoint and be proficient in managing Active Directory and Exchange (such as creating and administering email accounts). Additionally, the candidate should have a solid background in helpdesk support to ensure comprehensive coverage of all required responsibilities.

Required Skills -Technical Support

Helpdesk Software

Microsoft Office Suite

Active Directory

Excellent communication skills (oral and written)

Proficiency in helpdesk software

Expertise in resolving end-user incidents and requests

strong technical troubleshooting abilities

Proficient in Microsoft Office Suite support

Job Duties -Incident Resolution

Diagnose, troubleshoot, and resolve hardware and software issues related to user workstations promptly.

Handle incidents and requests efficiently to meet Service Level Agreements (SLAs).

Account Management

Provision and terminate user accounts in various systems, including Microsoft Active Directory, Exchange, and Cognos.

Administer Windows domain user accounts by unlocking accounts and resetting passwords.

Set up and maintain mailboxes, distribution lists, and related email services.

Technical Support

Provide client-facing support to high-profile end users while adhering to established procedures.

Utilize helpdesk/ticketing systems like ServiceNow, Ivanti, or Remedy to manage and track support requests.

Support Microsoft technologies, including Office 2016, Office 365, and Windows 10.

Documentation

Create and update knowledge base articles, processes, procedures, and guided scripts.

Maintain accurate records of support activities and user interactions.

Security and Compliance

Work with security-related software such as Symantec, Bit9, Kaseya, and to ensure compliance with security protocols.

Assist in maintaining the integrity and security of the IT environment.

Job Requirements -Experience

2 to 4 years of experience in technology support, preferably within the financial services, healthcare, or education sectors.

Education

Bachelor's degree in Information Technology, Computer Science, or a related field, or technical school certification.

Technical Skills

Proficient in supporting Microsoft technologies: Active Directory, Microsoft Office 2016, Office 365, and Windows 10.

Experience with security software such as Symantec, Bit9, Kaseya, and Aternity.

Ability to administer Windows domain user accounts, including unlocking accounts and resetting passwords.

Proficient in using helpdesk/ticketing systems like ServiceNow, Ivanti, or Remedy.

Communication Skills

Superior verbal and written communication skills.

Ability to explain technical issues to non-technical users in a clear and concise manner.

Organizational Skills

strong ability to manage multiple competing tasks and prioritize effectively.

Detail-oriented with strong documentation skills.

Customer Service

Exceptional client-facing skills with the ability to handle interactions with demanding customers professionally.

Maintain composure under pressure and handle end-user interactions with poise.

Problem-Solving

strong technical troubleshooting and problem-solving abilities.

Ability to work independently and as part of a team to resolve complex technical issues.

Desired Skills & Experience -Certifications

Microsoft certifications (completed or in progress) are highly desirable.

ITIL training or certification is a plus.

Tech