System Administrator I - Corporate Office Caris
Knoxville, TN 37901
About the Job
Position: System Administrator I
Pay: $45,000 - $50,000 per year - Depending on Experience
Provides customer support to users of the clinical information systems. Responsible for answering IT department phone with a polite voice and calm/kind demeanor at all times. Triages the support call and initiates the support ticket. If a tier I issue, follows the solution, resolves the issue and obtains permission from the user to close the ticket. Tier II issues assigned to appropriate IT staff. Notifies IT director of any issues that are trending. Utilizes the knowledge and skills of clinical practice and follows protocols according to regulatory guidelines for electronic health records and the nurse practice act. Part of the IT department and committed to the processes that ensure the Information systems are consistent with professional standards of clinical practice.
Caris Healthcare's mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team
At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits include:
Responsibilities:
1. Initiates, maintains and communicates IT tickets regarding user errors, resolution, follow up and closes tickets. Provides support for Tier One tickets when employees contact Support Center for assistance.
2. Communicates complex concepts and issues effectively (written and oral) across all levels within the organization.
3. Maintains a broad knowledge of software applications, and protocols.
4. Acts as a liaison with medical staff to assess their needs and provide information and training as needed.
5. Maintains a current knowledge of:
a. Trends and issues in health care, nursing practice, healthcare informatics.
b. Organizational policies and procedures related to clinical practice and the legal implications of the clinical information system
c. Clinical applications currently in use and their relationship to other organizational information systems.
d. Structure and hierarchy of the organization.
6. Develops and maintains a quality improvement program for clinical information systems. Monitors, reports and collaborates with other departments to identify areas for improvement and efficiency.
7. Provides training for branch staff to help avoid or reduce the call volume from clinical staff regarding telephony &/or laptops, etc. Works with supervisor and IT Director to find ways to anticipate and effectively resolve IT issues for clinical staff; with a goal of minimizing down time.
8. Actively participates in conferences and professional organizations related to the clinical information system. Attends conferences, seminars as appropriate.
9. Coordinates and evaluates projects within the clinical informatics department. Provides leadership and guidance to clinical informatics staff. Participates in interviewing and hiring new employees in clinical informatics.
10. Participates in planning related to future direction of the CIS and related efforts.
11. Directs and participates in computer training and orientation activities for current and new personnel, students and physicians.
12. Maintains patient, family, physician and employee confidentiality. Maintains knowledge of security and data integrity issues related to the clinical information system.
13. Maintains effective relationships with clinical managers. Assist managers in identifying information systems needs and project management related to information systems.
Pay: $45,000 - $50,000 per year - Depending on Experience
Provides customer support to users of the clinical information systems. Responsible for answering IT department phone with a polite voice and calm/kind demeanor at all times. Triages the support call and initiates the support ticket. If a tier I issue, follows the solution, resolves the issue and obtains permission from the user to close the ticket. Tier II issues assigned to appropriate IT staff. Notifies IT director of any issues that are trending. Utilizes the knowledge and skills of clinical practice and follows protocols according to regulatory guidelines for electronic health records and the nurse practice act. Part of the IT department and committed to the processes that ensure the Information systems are consistent with professional standards of clinical practice.
Caris Healthcare's mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team
At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits include:
- Competitive Salary
- Bonus Eligibility
- Eligible for benefits within 60 days
- Health Benefits (Medical, Dental, Vision); health savings account
- Earned Time Off
- 401 (K) plan with company match
- Paid Training
- Mileage Reimbursement
- Tuition Reimbursement
- Flexible Scheduling
- Career Advancement Opportunities
Responsibilities:
1. Initiates, maintains and communicates IT tickets regarding user errors, resolution, follow up and closes tickets. Provides support for Tier One tickets when employees contact Support Center for assistance.
2. Communicates complex concepts and issues effectively (written and oral) across all levels within the organization.
3. Maintains a broad knowledge of software applications, and protocols.
4. Acts as a liaison with medical staff to assess their needs and provide information and training as needed.
5. Maintains a current knowledge of:
a. Trends and issues in health care, nursing practice, healthcare informatics.
b. Organizational policies and procedures related to clinical practice and the legal implications of the clinical information system
c. Clinical applications currently in use and their relationship to other organizational information systems.
d. Structure and hierarchy of the organization.
6. Develops and maintains a quality improvement program for clinical information systems. Monitors, reports and collaborates with other departments to identify areas for improvement and efficiency.
7. Provides training for branch staff to help avoid or reduce the call volume from clinical staff regarding telephony &/or laptops, etc. Works with supervisor and IT Director to find ways to anticipate and effectively resolve IT issues for clinical staff; with a goal of minimizing down time.
8. Actively participates in conferences and professional organizations related to the clinical information system. Attends conferences, seminars as appropriate.
9. Coordinates and evaluates projects within the clinical informatics department. Provides leadership and guidance to clinical informatics staff. Participates in interviewing and hiring new employees in clinical informatics.
10. Participates in planning related to future direction of the CIS and related efforts.
11. Directs and participates in computer training and orientation activities for current and new personnel, students and physicians.
12. Maintains patient, family, physician and employee confidentiality. Maintains knowledge of security and data integrity issues related to the clinical information system.
13. Maintains effective relationships with clinical managers. Assist managers in identifying information systems needs and project management related to information systems.
Qualifications:
1. Must have excellent customer service skills
2. Must have exceptional computer skills and be able to quickly master new software and new procedures for IT assistance.
3. Must have a good working knowledge of computer software, hardware and information systems.
4. Must be proficient using MS Office (Excel, Word, PowerPoint and Outlook for email) and Internet Explorer. Ideally has computer programming and/or computer repair experience.
5. Must have a demonstrated ability to be self directed with excellent organizational, analytical, and interpersonal skills.
6. Effective written and oral communication skills is required.
7. Significant familiarity with health care concepts, jargon and acronyms is a job requirement. Ideally has experience working in the hospice or home health field.
8. Ideal candidate has a nursing license (RN or LPN) as well as help desk experience as a resource for assisting others with computer software problems.
If you see yourself a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE
Source : Corporate Office Caris
